{"id":22148,"date":"2026-06-11T10:28:42","date_gmt":"2026-06-11T01:28:42","guid":{"rendered":"https:\/\/www.macromill.com\/service\/?post_type=words&#038;p=22148"},"modified":"2026-06-11T10:28:43","modified_gmt":"2026-06-11T01:28:43","slug":"customer-success","status":"publish","type":"words","link":"https:\/\/www.macromill.com\/service\/words\/customer-success\/","title":{"rendered":"CS\u3068\u306f\u4f55\u304b\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u5909\u3048\u308b\u201c\u58f2\u3063\u3066\u7d42\u308f\u308a\u201d\u306e\u6642\u4ee3\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u672c\u8cea"},"content":{"rendered":"\n<p class=\"mdl_am_p mdl_am_align_left\">\u300cCS\u300d\u3068\u306f\u4f55\u304b\uff1f<br>\u591a\u304f\u306e\u4eba\u304c\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\uff08Customer Support\uff09\u300d\u3068\u6df7\u540c\u3057\u304c\u3061\u3067\u3059\u304c\u3001<br><span class=\"mdl_am_style_bold\">\u3053\u3053\u3067\u3044\u3046CS\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08Customer Success\uff09\u300d\u3001\u3064\u307e\u308a\u201c\u9867\u5ba2\u3092\u6210\u529f\u3055\u305b\u308b\u6d3b\u52d5\u201d\u3092\u610f\u5473\u3057\u307e\u3059<\/span>\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9867\u5ba2\u306e\u7591\u554f\u306b\u5fdc\u3048\u308b\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u3001\u30c8\u30e9\u30d6\u30eb\u3092\u89e3\u6c7a\u3059\u308b\u2015\u2015<br>\u3053\u308c\u3089\u306f\u300c\u30b5\u30dd\u30fc\u30c8\u300d\u306e\u9818\u57df\u3067\u3059\u3002<br>\u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001\u201c\u554f\u984c\u304c\u8d77\u304d\u308b\u524d\u306b\u5148\u56de\u308a\u3057\u3066\u6210\u529f\u3078\u5c0e\u304f\u201d\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">\u3064\u307e\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u300c\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u4fa1\u5024\u63d0\u4f9b\u300d\u3067\u3042\u308a\u3001<br>\u300c\u9867\u5ba2\u304c\u81ea\u3089\u306e\u76ee\u7684\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3059\u308b\u3053\u3068\u300d\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u4e2d\u6838\u306b\u636e\u3048\u308b\u8003\u3048\u65b9\u306a\u306e\u3067\u3059\u3002<\/span><\/p>\n\n\n<div class=\"mm-author-section\">\r\n  <h2 class=\"mm-author-section__title\">\u76e3\u4fee<\/h2>\r\n  <div class=\"mm-author-section__content\">\r\n    <div class=\"mm-author-section__logo\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.macromill.com\/service\/wp-content\/uploads\/logo_mm_author.png\" alt=\"Macromill Logo\">\r\n    <\/div>\r\n    <div class=\"mm-author-section__details\">\r\n      <h3 class=\"mm-author-section__name\">Macromill News \u4e8b\u52d9\u5c40<\/h3>\r\n      <p class=\"mm-author-section__supervisor\">\u76e3\u4fee\uff1a\u682a\u5f0f\u4f1a\u793e\u30de\u30af\u30ed\u30df\u30eb \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e6\u30cb\u30c3\u30c8<\/p>\r\n      <p class=\"mm-author-section__description mm-author-only-pc\">\r\n        20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <p class=\"mm-author-section__description mm-author-only-sp\">\r\n    20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n  <\/p>\r\n  <div class=\"mm-author-section__newsletter\">\r\n    <p class=\"mm-author-section__newsletter-prompt\">\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u767b\u9332\u306f\u3053\u3061\u3089<\/p>\r\n    <div id=\"pardot-form-cta_mlmg01\">\r\n      <script><\/script>\r\n      <noscript>\r\n        <iframe id=\"iframe_cta_mlmg01\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2km\"><\/iframe>\r\n      <\/noscript>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n<div id=\"pardot-form-cta_mlmg01\" style=\"display:none;\">\r\n  <script><\/script>\r\n  <noscript>\r\n    <iframe id=\"iframe_cta_mlmg01\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2km\"><\/iframe>\r\n  <\/noscript>\r\n<\/div>\r\n<script>\r\n(function () {\r\n  var form = 'https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2km';\r\n  var params = window.location.search;\r\n  var container = document.getElementById('pardot-form-cta_mlmg01');\r\n  if (!container) return;\r\n  var iframe = document.createElement('iframe');\r\n  iframe.id = 'iframe_cta_mlmg01';\r\n  iframe.src = form + params;\r\n  iframe.width = '100%';\r\n  iframe.setAttribute('type', 'text\/html');\r\n  iframe.setAttribute('frameborder', '0');\r\n  iframe.setAttribute('allowTransparency', 'true');\r\n  iframe.style.border = '0';\r\n  iframe.style.display = 'block';\r\n  iframe.style.margin = 'auto';\r\n  container.insertBefore(iframe, container.firstChild);\r\n  window.addEventListener('message', function (event) {\r\n    var data = event.data;\r\n    if (data && data.slug && data.height) {\r\n      var targetIframe = document.getElementById(data.slug);\r\n      if (targetIframe) {\r\n        targetIframe.style.width = '100%';\r\n        targetIframe.style.height = data.height + 'px';\r\n      }\r\n    }\r\n  });\r\n})();\r\n<\/script>\r\n<style>\r\n#pardot-form-cta_mlmg01 + p {\r\n  display:none;\r\n}\r\n<\/style>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"mdl_am_anchor\">\n<li><a href=\"#Index01\"><span class=\"mdl_am_color_d_blue\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u304c\u767a\u5c55\u3057\u305f\u80cc\u666f<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index02\"><span class=\"mdl_am_color_d_blue\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306e\u5404\u6a5f\u80fd<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index03\"><span class=\"mdl_am_color_d_blue\">CS\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff09\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u9055\u3044<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index04\"><span class=\"mdl_am_color_d_blue\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306b\u304a\u3051\u308bKPI<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index05\"><span class=\"mdl_am_color_d_blue\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306e\u7d44\u7e54\u69cb\u6210<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index06\"><span class=\"mdl_am_color_d_blue\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index07\"><span class=\"mdl_am_color_d_blue\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u304c\u5931\u6557\u3059\u308b\u4f8b<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index08\"><span class=\"mdl_am_color_d_blue\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306e\u672a\u6765<\/span><\/a><span><\/span><\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index01\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u304c\u767a\u5c55\u3057\u305f\u80cc\u666f<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u305d\u306e\u80cc\u666f\u306b\u306f\u3001<a href=\"\/service\/words\/subscription\/\" target=\"_blank\" rel=\"noopener\" title=\"\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\">\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3<\/a>\u30e2\u30c7\u30eb\u3084<a href=\"\/service\/words\/saas\/\" target=\"_blank\" rel=\"noopener\" title=\"SaaS\">SaaS<\/a>\u578b\u30d3\u30b8\u30cd\u30b9\u306e\u53f0\u982d\u304c\u3042\u308a\u307e\u3059\u3002<br><span class=\"mdl_am_style_bold\">\u5f93\u6765\u306e\u30d3\u30b8\u30cd\u30b9\u306f\u300c\u58f2\u3063\u305f\u3089\u7d42\u308f\u308a\u300d\u3067\u3057\u305f\u304c\u3001\u30b5\u30d6\u30b9\u30af\u30e2\u30c7\u30eb\u3067\u306f\u300c\u5951\u7d04\u7d99\u7d9a\u3053\u305d\u53ce\u76ca\u6e90\u300d\u3067\u3059<\/span>\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3064\u307e\u308a\u3001\u9867\u5ba2\u306b\u7d99\u7d9a\u3057\u3066\u4f7f\u3044\u7d9a\u3051\u3066\u3082\u3089\u3046\u305f\u3081\u306b\u306f\u3001\u201c\u9867\u5ba2\u304c\u4fa1\u5024\u3092\u611f\u3058\u7d9a\u3051\u308b\u201d\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3002<br>\u3053\u3053\u3067CS\u304c\u767b\u5834\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">CS\u306f\u300c\u5951\u7d04\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u624b\u6bb5\u300d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<br>\u3080\u3057\u308d\u3001\u300c\u9867\u5ba2\u306e\u76ee\u6a19\u9054\u6210\u306b\u4e26\u8d70\u3059\u308b\u3053\u3068\u3067\u3001\u7d50\u679c\u7684\u306b\u4f01\u696d\u3082\u6301\u7d9a\u7684\u6210\u9577\u3092\u5f97\u308b\u300d\u3068\u3044\u3046\u3001\u4e21\u8005\u306eWIN\u3092\u5b9f\u73fe\u3059\u308b\u601d\u60f3\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u308c\u306f<a href=\"\/service\/words\/marketing\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/a>\u3084\u30bb\u30fc\u30eb\u30b9\u3068\u306f\u7570\u306a\u308a\u3001\u300c\u58f2\u4e0a\u62e1\u5927\u3067\u306f\u306a\u304f\u3001\u6210\u679c\u62e1\u5927\u300d\u3092\u4e2d\u5fc3\u306b\u636e\u3048\u305f\u30d1\u30e9\u30c0\u30a4\u30e0\u30b7\u30d5\u30c8\u3068\u3082\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index02\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306e\u5404\u6a5f\u80fd<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">CS\u306e\u5f79\u5272\u306f\u3001\u90e8\u7f72\u540d\u3067\u306f\u306a\u304f\u201c\u69cb\u9020\u201d\u3068\u3057\u3066\u5b9a\u7fa9\u3059\u3079\u304d\u3067\u3059\u3002<br>\u5177\u4f53\u7684\u306b\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\uff1a\u521d\u671f\u5c0e\u5165\u306e\u30b5\u30dd\u30fc\u30c8\u30fb\u5b9a\u7740\u652f\u63f4<\/li>\n\n\n\n<li>\u30a2\u30c0\u30d7\u30b7\u30e7\u30f3\u652f\u63f4\uff1a\u6a5f\u80fd\u5229\u7528\u7387\u3084\u6d3b\u7528\u7bc4\u56f2\u306e\u62e1\u5927<\/li>\n\n\n\n<li>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u76e3\u8996\uff1a\u5229\u7528\u72b6\u6cc1\u3084\u89e3\u7d04\u5146\u5019\u306e\u65e9\u671f\u691c\u77e5<\/li>\n\n\n\n<li>\u6210\u679c\u306e\u5b9a\u7fa9\u3068\u53ef\u8996\u5316\uff1aKPI\u8a2d\u5b9a\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u69cb\u7bc9\u652f\u63f4<\/li>\n\n\n\n<li>\u30a2\u30c3\u30d7\u30bb\u30eb\/\u30af\u30ed\u30b9\u30bb\u30eb\uff1a\u4fe1\u983c\u95a2\u4fc2\u306b\u57fa\u3065\u3044\u305f\u63d0\u6848\u578b\u306e\u8ca9\u58f2<\/li>\n\n\n\n<li>VoC\uff08\u9867\u5ba2\u306e\u58f0\uff09\u53ce\u96c6\uff1a\u30d7\u30ed\u30c0\u30af\u30c8\u6539\u5584\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u69cb\u7bc9<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3064\u307e\u308a\u3001CS\u3068\u306f\u300c\u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\uff1d\u79c1\u305f\u3061\u306e\u6210\u529f\u300d\u3068\u3044\u3046\u601d\u60f3\u3092\u201c\u5b9f\u88c5\u3059\u308b\u5b58\u5728\u201d\u3067\u3059\u3002<br><span class=\"mdl_am_style_bold\">\u58f2\u4e0a\u76ee\u6a19\u306e\u524d\u306b\u3001\u201c\u9867\u5ba2\u76ee\u6a19\u306e\u9054\u6210\u201d\u3092<a href=\"\/service\/words\/kpi\/\" target=\"_blank\" rel=\"noopener\" title=\"KPI\">KPI<\/a>\u306b\u636e\u3048\u308b\u3053\u3068\u3002<\/span>\u3053\u308c\u304c\u771f\u306eCS\u306e\u5728\u308a\u65b9\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index03\">CS\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff09\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u9055\u3044<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u6df7\u540c\u3055\u308c\u304c\u3061\u306aCS\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\uff08\u4ee5\u4e0b\u3001\u30b5\u30dd\u30fc\u30c8\uff09\u3067\u3059\u304c\u3001\u305d\u306e\u672c\u8cea\u306f\u771f\u9006\u3067\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th>\u9805\u76ee<\/th><th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09<\/th><th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/th><\/tr><\/thead><tbody><tr><td>\u4e3b\u4f53<\/td><td>\u80fd\u52d5\u7684\uff08\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\uff09<\/td><td> \u53d7\u52d5\u7684\uff08\u30ea\u30a2\u30af\u30c6\u30a3\u30d6\uff09<\/td><\/tr><tr><td>\u76ee\u7684<\/td><td>\u9867\u5ba2\u306e\u6210\u529f\u3068\u6210\u679c\u652f\u63f4<\/td><td>\u9867\u5ba2\u306e\u554f\u984c\u89e3\u6c7a<\/td><\/tr><tr><td>\u6307\u6a19 <\/td><td>\u5229\u7528\u7387\u3001NPS\u00ae\u3001LTV\u306a\u3069<\/td><td>\u5fdc\u7b54\u6642\u9593\u3001\u89e3\u6c7a\u7387\u306a\u3069<\/td><\/tr><tr><td>\u30a2\u30d7\u30ed\u30fc\u30c1 <\/td><td>\u4e8b\u524d\u4e88\u6e2c\u30fb\u80fd\u52d5\u4ecb\u5165<\/td><td>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"> <span class=\"mdl_am_style_bold\">\u30b5\u30dd\u30fc\u30c8\u304c\u201c\u56f0\u3063\u305f\u3089\u52a9\u3051\u308b\u201d\u306a\u306e\u306b\u5bfe\u3057\u3001CS\u306f\u201c\u56f0\u3089\u306a\u3044\u3088\u3046\u306b\u652f\u63f4\u3059\u308b\u201d\u306e\u3067\u3059<\/span>\u3002<br>\u3053\u306e\u9055\u3044\u306f\u6587\u5316\u3067\u3042\u308a\u3001<a href=\"\/service\/words\/strategy\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u6226\u7565<\/a>\u3067\u3059\u3002<br>CS\u304c\u30b5\u30dd\u30fc\u30c8\u306e\u4e0a\u4f4d\u4e92\u63db\u306a\u306e\u3067\u306f\u306a\u304f\u3001\u201c\u5b58\u5728\u610f\u7fa9\u305d\u306e\u3082\u306e\u201d\u304c\u7570\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"mdl_am_list_num\"><ol>\n<li>SaaS\u306e\u666e\u53ca\uff1a\u89e3\u7d04\u3055\u308c\u308c\u3070\u58f2\u4e0a\u304c\u6d88\u3048\u308b\u201c\u7d99\u7d9a\u524d\u63d0\u201d\u30e2\u30c7\u30eb\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u7dad\u6301\u304c\u81f3\u4e0a\u547d\u984c\u306b\u306a\u3063\u305f\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u91cd\u8996\uff1a\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u6a5f\u80fd\u5dee\u304c\u7e2e\u307e\u308a\u3001\u4f53\u9a13\u4fa1\u5024\u304c\u9078\u3070\u308c\u308b\u6642\u4ee3\u306b\u3002<\/li>\n\n\n\n<li>\u60c5\u5831\u306e\u5bfe\u79f0\u5316\uff1a\u30e6\u30fc\u30b6\u30fc\u304c\u80fd\u52d5\u7684\u306b\u60c5\u5831\u53ce\u96c6\u3057\u3001\u8cfc\u8cb7\u6a29\u9650\u304c\u73fe\u5834\u306b\u79fb\u3063\u305f\u3053\u3068\u3067\u3001\u4f01\u696d\u5074\u306e\u63d0\u6848\u59ff\u52e2\u304c\u91cd\u8981\u306b\u3002<\/li>\n<\/ol><\/div>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">\u9867\u5ba2\u306b\u9078\u3070\u308c\u308b\u4f01\u696d\u3068\u306f\u3001\u88fd\u54c1\u304c\u512a\u308c\u3066\u3044\u308b\u4f01\u696d\u3067\u306f\u306a\u304f\u3001\u201c\u9867\u5ba2\u3092\u6210\u529f\u3055\u305b\u3089\u308c\u308b\u4f01\u696d\u201d\u306b\u5909\u308f\u3063\u3066\u304d\u3066\u3044\u308b\u306e\u3067\u3059<\/span>\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index04\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306b\u304a\u3051\u308bKPI<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">CS\u306b\u304a\u3051\u308bKPI\u306f\u3001\u300c\u3069\u308c\u3060\u3051\u9867\u5ba2\u304c\u6210\u529f\u3057\u3066\u3044\u308b\u304b\u300d\u3092\u6e2c\u308b\u3082\u306e\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002<\/span><br>\u3053\u308c\u306f\u55b6\u696d\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u3088\u3046\u306b\u201c<a href=\"\/service\/words\/lead\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30ea\u30fc\u30c9<\/a>\u6570\u201d\u3084\u201c\u58f2\u4e0a\u91d1\u984d\u201d\u3067\u306f\u8a55\u4fa1\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4ee3\u8868\u7684\u306aCS\u6307\u6a19\uff1a<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u7387\uff1a\u9867\u5ba2\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u521d\u671f\u5c0e\u5165\u3067\u304d\u305f\u304b<\/li>\n\n\n\n<li>\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u7387\uff08WAU\/MAU\uff09\uff1a\u6d3b\u7528\u304c\u5b9a\u7740\u3057\u3066\u3044\u308b\u304b<\/li>\n\n\n\n<li>NPS\u00ae\uff08Net Promoter Score\uff09\uff1a\u4ed6\u4eba\u306b\u63a8\u85a6\u3057\u305f\u3044\u3068\u601d\u3048\u308b\u304b<\/li>\n\n\n\n<li>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\uff1a\u5229\u7528\u983b\u5ea6\u30fb\u30b5\u30dd\u30fc\u30c8\u5c65\u6b74\u30fb\u30a2\u30c3\u30d7\u30bb\u30eb\u6709\u7121\u306e\u7dcf\u5408\u6307\u6a19<\/li>\n\n\n\n<li>\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff08\u89e3\u7d04\u7387\uff09\uff1a\u7d99\u7d9a\u7387\u306e\u9006\u6307\u6a19<\/li>\n\n\n\n<li>LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\uff1a\u9577\u671f\u7684\u306b\u3069\u308c\u3060\u3051\u306e\u4fa1\u5024\u3092\u751f\u3093\u3060\u304b<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u5b9a\u91cf\u3068\u5b9a\u6027\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3002\u305f\u3068\u3048\u3070\u300c\u5229\u7528\u7387\u306f\u9ad8\u3044\u304c\u6210\u679c\u3092\u611f\u3058\u3066\u3044\u306a\u3044\u300d\u30b1\u30fc\u30b9\u3067\u306f\u3001<a href=\"\/service\/words\/net-promoter-score\/\" target=\"_blank\" rel=\"noopener\" title=\"NPS\u00ae\">NPS\u00ae<\/a>\u304c\u4f4e\u4e0b\u3057\u3084\u3059\u304f\u3001\u7d50\u679c\u3068\u3057\u3066\u30c1\u30e3\u30fc\u30f3\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">CS\u306b\u3068\u3063\u3066\u6700\u3082\u91cd\u8981\u306a\u306e\u306f\u3001\u201c\u5148\u8aad\u307f\u529b\u201d\u3067\u3059<\/span>\u3002\u30e6\u30fc\u30b6\u30fc\u306e\u632b\u6298\u3084\u4e0d\u6e80\u3092\u6570\u5b57\u304b\u3089\u4e88\u6e2c\u3057\u3001\u6253\u3061\u624b\u3092\u8b1b\u3058\u308b\u3002\u305d\u308c\u304cCS\u306e\u5b58\u5728\u4fa1\u5024\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index05\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306e\u7d44\u7e54\u69cb\u6210<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u300cCS\u90e8\u9580\u3092\u4f5c\u308c\u3070\u5b8c\u6210\u300d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<br><span class=\"mdl_am_style_bold\">\u3080\u3057\u308dCS\u306e\u672c\u8cea\u306f\u3001\u7d44\u7e54\u5168\u4f53\u3067\u201c\u9867\u5ba2\u5fd7\u5411\u201d\u3092\u8cab\u304f\u305f\u3081\u306e\u201c\u6587\u5316\u88c5\u7f6e\u201d\u3067\u3059<\/span>\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3088\u304f\u3042\u308b\u69cb\u6210\u30d1\u30bf\u30fc\u30f3\uff1a<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u62c5\u5f53\uff1a\u521d\u671f\u652f\u63f4\u306b\u7279\u5316<\/li>\n\n\n\n<li>\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\u62c5\u5f53\uff1a\u5c11\u4eba\u6570\u3067\u5927\u91cf\u9867\u5ba2\u3092\u652f\u63f4\uff08\u81ea\u52d5\u5316\u30fb\u30ca\u30ec\u30c3\u30b8\u8a2d\u8a08\uff09<\/li>\n\n\n\n<li>\u30cf\u30a4\u30bf\u30c3\u30c1\u62c5\u5f53\uff1a\u30cf\u30a4\u30d0\u30ea\u30e5\u30fc\u9867\u5ba2\u3092\u6df1\u304f\u652f\u63f4<\/li>\n\n\n\n<li>\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\uff1a\u5168\u4f53\u7d71\u62ec\uff0b\u55b6\u696d\u30fb\u88fd\u54c1\u30c1\u30fc\u30e0\u3068\u306e\u9023\u643a<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u307e\u305f\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u90e8\u9580\u30fb\u55b6\u696d\u90e8\u9580\u3068\u306e\u9023\u643a\u304c\u91cd\u8981\u3067\u3059\u3002<br><span class=\"mdl_am_style_bold\">CS\u306f\u201c\u73fe\u5834\u306e\u6e29\u5ea6\u201d\u3092\u77e5\u308b\u5b58\u5728\u3067\u3042\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\u3092\u88fd\u54c1\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u201c\u8033\u3068\u53e3\u201d\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index06\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">CS\u6d3b\u52d5\u306f\u4eba\u529b\u3060\u3051\u3067\u306f\u30b9\u30b1\u30fc\u30eb\u3067\u304d\u307e\u305b\u3093\u3002\u3060\u304b\u3089\u3053\u305d\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4e3b\u306a\u30c4\u30fc\u30eb\uff1a<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08CSP\uff09\uff1aGainsight\u3001HiCustomer\u3001SuccessHub\u306a\u3069<\/li>\n\n\n\n<li>CRM\/SFA\u9023\u643a\uff1aSalesforce\u3001HubSpot\u3001Zoho\u306a\u3069<\/li>\n\n\n\n<li>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\uff1a\u5229\u7528\u72b6\u6cc1\u30fb\u5951\u7d04\u60c5\u5831\u306e\u53ef\u8996\u5316<\/li>\n\n\n\n<li>MA\u30c4\u30fc\u30eb\uff1a\u30ca\u30fc\u30c1\u30e3\u30ea\u30f3\u30b0\u3084\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u65bd\u7b56\u306e\u81ea\u52d5\u5316<\/li>\n\n\n\n<li>\u30b5\u30dd\u30fc\u30c8\u9023\u643a\uff1aZendesk\u3001Intercom\u3001Notion Knowledge Base<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u305f\u3060\u3057\u3001\u30c4\u30fc\u30eb\u5c0e\u5165\u304c\u201c\u76ee\u7684\u201d\u306b\u306a\u3063\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002CS\u306f\u672c\u8cea\u7684\u306b\u201c\u4eba\u9593\u7684\u306a\u55b6\u307f\u201d\u3067\u3059\u3002<br><span class=\"mdl_am_style_bold\">\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\u3067\u306e\u81ea\u52d5\u5bfe\u5fdc\u3092\u8a2d\u8a08\u3057\u3064\u3064\u3001\u30cf\u30a4\u30bf\u30c3\u30c1\u3067\u306e\u4eba\u9593\u7684\u95a2\u4e0e\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index07\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u304c\u5931\u6557\u3059\u308b\u4f8b<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">CS\u306f\u5584\u610f\u304b\u3089\u59cb\u307e\u308a\u3001\u69cb\u9020\u3067\u5931\u6557\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u5931\u6557\u4f8b1\uff1a\u55b6\u696d\u306e\u5ef6\u9577\u3068\u3057\u3066\u3057\u304b\u898b\u3089\u308c\u3066\u3044\u306a\u3044<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u2192 \u53d7\u6ce8\u5f8c\u306e\u201c\u55b6\u696d\u62c5\u5f53\u306e\u5ef6\u9577\u201d\u306b\u306a\u3063\u3066\u3057\u307e\u3044\u3001\u5c0e\u5165\u3084\u5b9a\u7740\u306b\u30ea\u30bd\u30fc\u30b9\u304c\u5272\u3051\u306a\u3044\u3002<br>\u2192 \u6210\u529f\uff1d<a href=\"\/service\/words\/up-sell\/\" target=\"_blank\" rel=\"noopener\" title=\"\u30a2\u30c3\u30d7\u30bb\u30eb\">\u30a2\u30c3\u30d7\u30bb\u30eb<\/a>\u3068\u5b9a\u7fa9\u3055\u308c\u3001\u9867\u5ba2\u306e\u672c\u5f53\u306e\u76ee\u7684\u306b\u5bc4\u308a\u6dfb\u3048\u306a\u3044\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u5931\u6557\u4f8b2\uff1a\u5168\u9867\u5ba2\u306b\u540c\u3058\u30a2\u30d7\u30ed\u30fc\u30c1<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u2192 \u30cf\u30a4\u30bf\u30c3\u30c1\u30fb\u30ed\u30fc\u30bf\u30c3\u30c1\u30fb\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\u306e\u8a2d\u8a08\u304c\u306a\u3044\u3002<br>\u2192 \u5951\u7d04\u898f\u6a21\u304c\u5927\u304d\u3044\u4f01\u696d\u3082\u3001\u6708\u984d9,800\u5186\u306e\u9867\u5ba2\u3082\u3001\u5168\u54e1\u306b\u96fb\u8a71\u3002\u75b2\u5f0a\u3059\u308b\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u5931\u6557\u4f8b3\uff1aCS\u3060\u3051\u304c\u201c\u9867\u5ba2\u6210\u529f\u201d\u3092\u80cc\u8ca0\u3063\u3066\u3044\u308b<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u2192 \u30d7\u30ed\u30c0\u30af\u30c8\u5074\u30fb\u55b6\u696d\u5074\u306e\u95a2\u4e0e\u304c\u5f31\u304f\u3001\u300cCS\u3060\u3051\u3067\u306a\u3093\u3068\u304b\u3057\u3066\u300d\u3068\u8a00\u308f\u308c\u308b\u3002<br>\u2192 \u9867\u5ba2\u8ab2\u984c\u304c\u30d7\u30ed\u30c0\u30af\u30c8\u306b\u8d77\u56e0\u3057\u3066\u3044\u3066\u3082\u3001CS\u304c\u77e2\u9762\u306b\u7acb\u3064\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">CS\u306f\u201c\u90e8\u9580\u201d\u3067\u306f\u306a\u304f\u201c\u7d44\u7e54\u306e\u3042\u308a\u65b9\u201d\u3067\u3042\u308b<\/span>\u3002\u3053\u308c\u3092\u5fd8\u308c\u308b\u3068\u5fc5\u305a\u7834\u7dbb\u3057\u307e\u3059\u3002<\/p>\n\n\n<div id=\"service\">\r\n    <a href=\"\/service\/online-research\/btob-research\/\" rel=\"noopener\" class=\"article_linkbn\">\r\n        <img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/bn_btob-research.webp\" alt=\"\u30d3\u30b8\u30cd\u30b9\u30d1\u30cd\u30eb\">\r\n    <\/a>\r\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index08\">CS(\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9)\u306e\u672a\u6765<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4eca\u5f8c\u3001CS\u306f\u3088\u308a\u6226\u7565\u7684\u306a\u5f79\u5272\u3092\u62c5\u3046\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>LTV\u30d9\u30fc\u30b9\u306e\u7d4c\u55b6\u306b\u304a\u3051\u308b\u4e2d\u6838\u6307\u6a19\u306e\u8a2d\u8a08<\/li>\n\n\n\n<li>\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3054\u3068\u306e\u6210\u529f\u30e2\u30c7\u30eb\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5316<\/li>\n\n\n\n<li>\u30b5\u30af\u30bb\u30b9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u201c\u30c7\u30b6\u30a4\u30f3\u201d\u3068\u3044\u3046\u65b0\u8077\u7a2e\u306e\u767b\u5834<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3055\u3089\u306b<a href=\"\/service\/words\/ai\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI<\/a>\u3068\u306e\u878d\u5408\u3082\u9032\u307f\u307e\u3059\u3002\u30c1\u30e3\u30fc\u30f3\u4e88\u6e2c\u3001\u30aa\u30fc\u30c8\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u30ea\u30b9\u30af\u30b9\u30b3\u30a2\u306e\u81ea\u52d5\u62bd\u51fa\u306a\u3069\u3001CS\u306f\u300c\u4e88\u6e2c\u3068\u5b9f\u884c\u306e\u9593\u300d\u3092\u6700\u9069\u5316\u3059\u308b\u5b58\u5728\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u305d\u3057\u3066\u4f55\u3088\u308a\u3001CS\u304c\u62c5\u3046\u6700\u5927\u306e\u4fa1\u5024\u3068\u306f\u300c\u9867\u5ba2\u306e\u5909\u5316\u3092\u8a00\u8a9e\u5316\u3059\u308b\u529b\u300d\u3067\u3059\u3002<br><span class=\"mdl_am_style_bold\">\u30d7\u30ed\u30c0\u30af\u30c8\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306e\u201c\u672a\u6765\u201d\u3092\u63d0\u4f9b\u3067\u304d\u308b\u4f01\u696d\u3060\u3051\u304c\u3001\u3053\u308c\u304b\u3089\u9078\u3070\u308c\u308b\u6642\u4ee3\u306b\u5165\u3063\u3066\u3044\u307e\u3059<\/span>\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">CS\u306f\u300c\u5951\u7d04\u3092\u5207\u3089\u305b\u306a\u3044\u305f\u3081\u306e\u90e8\u7f72\u300d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<br>\u305d\u308c\u306f\u3001\u9867\u5ba2\u306e\u300c\u7406\u60f3\u306e\u672a\u6765\u300d\u3092\u5171\u306b\u5b9f\u73fe\u3057\u3066\u3044\u304f\u69cb\u9020\u3067\u3042\u308a\u3001\u601d\u60f3\u3067\u3042\u308a\u3001\u6587\u5316\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u30b5\u30dd\u30fc\u30c8\u3068\u306f\u7570\u306a\u308b\u3001\u201c\u672a\u6765\u5fd7\u5411\u201d\u306e\u652f\u63f4<\/li>\n\n\n\n<li>\u30bb\u30fc\u30eb\u30b9\u3068\u306f\u7570\u306a\u308b\u3001\u201c\u6210\u679c\u5fd7\u5411\u201d\u306e\u4f34\u8d70<\/li>\n\n\n\n<li>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\u7570\u306a\u308b\u3001\u201c\u4f53\u9a13\u5fd7\u5411\u201d\u306e\u904b\u7528<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3060\u304b\u3089\u3053\u305d\u3001CS\u306f\u4f01\u696d\u306b\u304a\u3051\u308b\u201c\u4fe1\u983c\u306e\u30c7\u30b6\u30a4\u30f3\u88c5\u7f6e\u201d\u3067\u3042\u308a\u3001<br>\u9867\u5ba2\u306b\u3068\u3063\u3066\u306f\u300c\u3053\u306e\u4f1a\u793e\u3068\u4ed8\u304d\u5408\u3063\u3066\u3044\u3066\u3088\u304b\u3063\u305f\u300d\u3068\u601d\u3048\u308b\u7406\u7531\u305d\u306e\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">CS\u3092\u5358\u306a\u308b\u90e8\u9580\u3067\u306f\u306a\u304f\u3001\u201c\u4f01\u696d\u69cb\u9020\u305d\u306e\u3082\u306e\u201d\u3068\u3057\u3066\u518d\u8a2d\u8a08\u3059\u308b\u3068\u304d\u3001<br>\u30d3\u30b8\u30cd\u30b9\u306f\u201c\u58f2\u308c\u308b\u304b\u201d\u3067\u306f\u306a\u304f\u3001\u201c\u9078\u3070\u308c\u7d9a\u3051\u308b\u304b\u201d\u3068\u3044\u3046\u672a\u6765\u57fa\u6e96\u3067\u52d5\u304d\u59cb\u3081\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p_s2 mdl_am_align_left\">\u203bNPS\u00ae\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u00ae \u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n<div class=\"mm-author-section\">\r\n  <h2 class=\"mm-author-section__title\">\u76e3\u4fee<\/h2>\r\n  <div class=\"mm-author-section__content\">\r\n    <div class=\"mm-author-section__logo\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.macromill.com\/service\/wp-content\/uploads\/logo_mm_author.png\" alt=\"Macromill Logo\">\r\n    <\/div>\r\n    <div class=\"mm-author-section__details\">\r\n      <h3 class=\"mm-author-section__name\">Macromill News \u4e8b\u52d9\u5c40<\/h3>\r\n      <p class=\"mm-author-section__supervisor\">\u76e3\u4fee\uff1a\u682a\u5f0f\u4f1a\u793e\u30de\u30af\u30ed\u30df\u30eb \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e6\u30cb\u30c3\u30c8<\/p>\r\n      <p class=\"mm-author-section__description mm-author-only-pc\">\r\n        20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <p class=\"mm-author-section__description mm-author-only-sp\">\r\n    20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n  <\/p>\r\n  <div class=\"mm-author-section__newsletter\">\r\n    <p class=\"mm-author-section__newsletter-prompt\">\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u767b\u9332\u306f\u3053\u3061\u3089<\/p>\r\n    <div id=\"pardot-form-cta_mlmg03\">\r\n      <script><\/script>\r\n      <noscript>\r\n        <iframe 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