{"id":2018,"date":"2023-04-21T20:09:17","date_gmt":"2023-04-21T11:09:17","guid":{"rendered":"https:\/\/const.www.macromill.com\/service\/?post_type=words&#038;p=2018"},"modified":"2025-12-17T11:19:48","modified_gmt":"2025-12-17T02:19:48","slug":"net-promoter-score","status":"publish","type":"words","link":"https:\/\/www.macromill.com\/service\/words\/net-promoter-score\/","title":{"rendered":"NPS\u3068\u306f\uff1f\u6982\u8981\u3001\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac"},"content":{"rendered":"\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">NPS\u00ae\uff08Net Promoter Score\u00ae\uff09\u306f\u3001<a href=\"\/column\/entry-005\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6<\/a>\u3084<a href=\"\/words\/branding\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30d6\u30e9\u30f3\u30c9<\/a>\u3078\u306e\u611b\u7740\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3084\u5546\u54c1\u3092\u3069\u308c\u3060\u3051\u4ed6\u8005\u306b\u63a8\u5968\u3059\u308b\u610f\u601d\u304c\u3042\u308b\u304b\u3092\u6570\u5024\u5316\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/span>\u3053\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u5e83\u304f\u6d3b\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u5358\u306a\u308b\u6e80\u8db3\u5ea6\u8abf\u67fb\u3088\u308a\u3082\u6df1\u3044\u9867\u5ba2\u611f\u60c5\u3092\u6349\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002NPS\u00ae\u306f\u3001\u7279\u306b\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u91cd\u8981\u6027\u304c\u9ad8\u3044\u30d3\u30b8\u30cd\u30b9\u3084\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u6709\u7528\u3067\u3059\u3002<\/p>\n\n\n<div class=\"mm-author-section\">\r\n  <h2 class=\"mm-author-section__title\">\u76e3\u4fee<\/h2>\r\n  <div class=\"mm-author-section__content\">\r\n    <div class=\"mm-author-section__logo\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.macromill.com\/service\/wp-content\/uploads\/logo_mm_author.png\" alt=\"Macromill Logo\">\r\n    <\/div>\r\n    <div class=\"mm-author-section__details\">\r\n      <h3 class=\"mm-author-section__name\">Macromill News \u4e8b\u52d9\u5c40<\/h3>\r\n      <p class=\"mm-author-section__supervisor\">\u76e3\u4fee\uff1a\u682a\u5f0f\u4f1a\u793e\u30de\u30af\u30ed\u30df\u30eb \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e6\u30cb\u30c3\u30c8<\/p>\r\n      <p class=\"mm-author-section__description mm-author-only-pc\">\r\n        20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <p class=\"mm-author-section__description mm-author-only-sp\">\r\n    20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n  <\/p>\r\n  <div class=\"mm-author-section__newsletter\">\r\n    <p class=\"mm-author-section__newsletter-prompt\">\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u767b\u9332\u306f\u3053\u3061\u3089<\/p>\r\n    <div id=\"pardot-form-cta_mlmg01\">\r\n      <script><\/script>\r\n      <noscript>\r\n        <iframe id=\"iframe_cta_mlmg01\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2km\"><\/iframe>\r\n      <\/noscript>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n<div id=\"pardot-form-cta_mlmg01\" style=\"display:none;\">\r\n  <script><\/script>\r\n  <noscript>\r\n    <iframe id=\"iframe_cta_mlmg01\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2km\"><\/iframe>\r\n  <\/noscript>\r\n<\/div>\r\n<script>\r\n(function () {\r\n  var form = 'https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2km';\r\n  var params = window.location.search;\r\n  var container = document.getElementById('pardot-form-cta_mlmg01');\r\n  if (!container) return;\r\n  var iframe = document.createElement('iframe');\r\n  iframe.id = 'iframe_cta_mlmg01';\r\n  iframe.src = form + params;\r\n  iframe.width = '100%';\r\n  iframe.setAttribute('type', 'text\/html');\r\n  iframe.setAttribute('frameborder', '0');\r\n  iframe.setAttribute('allowTransparency', 'true');\r\n  iframe.style.border = '0';\r\n  iframe.style.display = 'block';\r\n  iframe.style.margin = 'auto';\r\n  container.insertBefore(iframe, container.firstChild);\r\n  window.addEventListener('message', function (event) {\r\n    var data = event.data;\r\n    if (data && data.slug && data.height) {\r\n      var targetIframe = document.getElementById(data.slug);\r\n      if (targetIframe) {\r\n        targetIframe.style.width = '100%';\r\n        targetIframe.style.height = data.height + 'px';\r\n      }\r\n    }\r\n  });\r\n})();\r\n<\/script>\r\n<style>\r\n#pardot-form-cta_mlmg01 + p {\r\n  display:none;\r\n}\r\n<\/style>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"mdl_am_anchor\">\n<li><a href=\"#Index01\"><span class=\"mdl_am_color_d_blue\">NPS\u00ae\u306e\u5b9f\u65bd\u65b9\u6cd5<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index02\"><span class=\"mdl_am_color_d_blue\">CS\u3084CX\u3068\u306e\u9055\u3044<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index03\"><span class=\"mdl_am_color_d_blue\">NPS\u00ae\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index04\"><span class=\"mdl_am_color_d_blue\">NPS\u00ae\u306e\u6d3b\u7528<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index06\"><span class=\"mdl_am_color_d_blue\">\u307e\u3068\u3081<\/span><\/a><span><\/span><\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index01\">NPS\u00ae\u306e\u5b9f\u65bd\u65b9\u6cd5<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">NPS\u00ae\u306f\u3001\u9867\u5ba2\u306b\u300c\u3053\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u3069\u306e\u7a0b\u5ea6\u63a8\u5968\u3057\u305f\u3044\u304b\u300d\u309211\u6bb5\u968e\uff080\uff5e10\u70b9\uff09\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u5c0b\u306d\u3001\u305d\u306e\u56de\u7b54\u3092\u57fa\u306b\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002\u56de\u7b54\u8005\u306f3\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u30029\uff5e10\u70b9\u3092\u4ed8\u3051\u305f\u300c\u63a8\u5968\u8005\uff08Promoters\uff09\u300d\u306f\u30d6\u30e9\u30f3\u30c9\u306b\u9ad8\u3044\u6e80\u8db3\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u3092\u793a\u3057\u3001\u7a4d\u6975\u7684\u306b\u63a8\u5968\u3057\u3066\u304f\u308c\u308b\u5c64\u3067\u3059\u30027\uff5e8\u70b9\u306e\u300c\u4e2d\u7acb\u8005\uff08Passives\uff09\u300d\u306f\u6e80\u8db3\u3057\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u7af6\u5408\u4ed6\u793e\u3078\u306e\u4e57\u308a\u63db\u3048\u30ea\u30b9\u30af\u304c\u9ad8\u3044\u9867\u5ba2\u3067\u3059\u30020\uff5e6\u70b9\u306e\u300c\u6279\u5224\u8005\uff08Detractors\uff09\u300d\u306f\u4e0d\u6e80\u3092\u62b1\u3048\u3066\u304a\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u60aa\u5316\u3055\u305b\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002NPS\u00ae\u30b9\u30b3\u30a2\u306f\u3001\u63a8\u5968\u8005\u306e\u5272\u5408\u304b\u3089\u6279\u5224\u8005\u306e\u5272\u5408\u3092\u5f15\u3044\u305f\u5024\u3067\u8868\u3055\u308c\u3001\u7bc4\u56f2\u306f-100\u304b\u3089100\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index02\">CS\u3084CX\u3068\u306e\u9055\u3044<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">NPS\u00ae\u306f\u3001<a href=\"\/column\/entry-005\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09<\/a>\u3084<a href=\"\/words\/cx\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09<\/a>\u3068\u3044\u3063\u305f\u4ed6\u306e\u6307\u6a19\u30fb\u6982\u5ff5\u3068\u306f\u7570\u306a\u308a\u3001\u9867\u5ba2\u306e\u884c\u52d5\u610f\u56f3\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u308b\u70b9\u304c\u7279\u9577\u3067\u3059\u3002CS\u304c\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u5f8c\u306e\u6e80\u8db3\u611f\u3092\u554f\u3046\u306e\u306b\u5bfe\u3057\u3001NPS\u00ae\u306f\u63a8\u5968\u610f\u5411\u3092\u6e2c\u308b\u305f\u3081\u3001\u5c06\u6765\u7684\u306a\u884c\u52d5\u3084\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4e88\u6e2c\u3057\u3084\u3059\u3044\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3001NPS\u00ae\u5358\u72ec\u3067\u306f\u5177\u4f53\u7684\u306a\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b\u306e\u304c\u96e3\u3057\u3044\u305f\u3081\u3001\u5b9a\u6027\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3084\u4ed6\u306e\u6307\u6a19\u3068\u4f75\u7528\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index03\">NPS\u00ae\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">NPS\u00ae\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6570\u5024\u3067\u7c21\u5358\u306b\u6bd4\u8f03\u3067\u304d\u308b\u70b9\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u696d\u754c\u5185\u3067\u306e\u7af6\u5408\u6bd4\u8f03\u3084\u3001\u7d4c\u5e74\u5909\u5316\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u6539\u5584\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u4e00\u65b9\u3067\u3001\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u306f\u3001\u30b9\u30b3\u30a2\u3060\u3051\u3067\u306f\u5177\u4f53\u7684\u306a\u8ab2\u984c\u3084\u9867\u5ba2\u306e\u4e0d\u6e80\u70b9\u304c\u5206\u304b\u3089\u306a\u3044\u305f\u3081\u3001\u8ffd\u52a0\u306e\u8abf\u67fb\u304c\u5fc5\u8981\u306b\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u63a8\u5968\u610f\u5411\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u8981\u56e0\u304c\u591a\u5c90\u306b\u308f\u305f\u308b\u305f\u3081\u3001NPS\u00ae\u306e\u7d50\u679c\u3092\u89e3\u91c8\u3059\u308b\u969b\u306b\u306f\u6ce8\u610f\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u30de\u30fc\u30b1\u30c3\u30c8\u30b7\u30a7\u30a2\u3068\u306e\u76f8\u95a2\u3068\u3044\u3046\u89b3\u70b9\u3067\u306f\u3001\u30de\u30af\u30ed\u30df\u30eb\u30b0\u30eb\u30fc\u30d7\u306e\u7814\u7a76\u306b\u3088\u308a<a href=\"https:\/\/www.macromill.com\/press\/release\/20220519.html?doing_wp_cron=1733524161.0067129135131835937500\" target=\"_blank\" rel=\"noreferrer noopener\">NPI\u00ae<\/a>\u306e\u65b9\u304c\u3088\u308a\u5f37\u3044\u76f8\u95a2\u3092\u793a\u3059\u3053\u3068\u304c\u5224\u660e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<div id=\"service\">\r\n    <a href=\"\/service\/online-research\/survey\/\" rel=\"noopener\" class=\"article_linkbn\">\r\n        <img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/bn_online-research-survey.webp\" alt=\"\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\">\r\n    <\/a>\r\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index04\">NPS\u00ae\u306e\u6d3b\u7528<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">NPS\u00ae\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u8abf\u67fb\u7d50\u679c\u3092\u9867\u5ba2\u5bfe\u5fdc\u3084\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u6279\u5224\u8005\u306b\u5bfe\u3057\u3066\u306f\u8fc5\u901f\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u3044\u3001\u4e0d\u6e80\u70b9\u3092\u89e3\u6d88\u3059\u308b\u65bd\u7b56\u3092\u8b1b\u3058\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u63a8\u5968\u8005\u306b\u5bfe\u3057\u3066\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u3055\u3089\u306b\u9ad8\u3081\u308b\u305f\u3081\u306e\u7279\u5178\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u8981\u8acb\u304c\u6709\u52b9\u3067\u3059\u3002\u3055\u3089\u306b\u3001NPS\u00ae\u30b9\u30b3\u30a2\u3060\u3051\u3067\u306a\u304f\u3001\u56de\u7b54\u8005\u306e\u30b3\u30e1\u30f3\u30c8\u3084<a href=\"\/words\/attribute\/\" target=\"_blank\" rel=\"noopener\" title=\"\u5c5e\u6027\">\u5c5e\u6027<\/a>\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u3092\u898b\u3064\u3051\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u8a73\u3057\u304f\u306f\u3001\u30de\u30af\u30ed\u30df\u30eb\u306e\u30ea\u30b5\u30fc\u30c1\u30e3\u30fc\u304c\u66f8\u3044\u305f\u30b3\u30e9\u30e0\u30b7\u30ea\u30fc\u30ba\u300e<a href=\"\/service\/column_cat\/nps\/\" target=\"_blank\" rel=\"noopener\" title=\"\">NPS\u00ae\u3092\u4f7f\u3044\u3053\u306a\u3059\u65b9\u6cd5<\/a>\u300f\u3092\u8aad\u3093\u3067\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index06\">\u307e\u3068\u3081<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">NPS\u00ae\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u4f01\u696d\u306e\u6210\u9577<a href=\"\/words\/strategy\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u6226\u7565<\/a>\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u6307\u6a19\u3068\u306a\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u30b9\u30b3\u30a2\u306e\u5909\u5316\u3092\u5358\u306b\u8ffd\u3044\u304b\u3051\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u80cc\u666f\u306b\u3042\u308b\u9867\u5ba2\u306e\u58f0\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u5177\u4f53\u7684\u306a\u884c\u52d5\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u6210\u529f\u306e\u9375\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u306e\u512a\u4f4d\u6027\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p_s2 mdl_am_align_left\">\u203bNPS\u00ae\u3001Net Promoter Score\u00ae\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n<div class=\"mm-author-section\">\r\n  <h2 class=\"mm-author-section__title\">\u76e3\u4fee<\/h2>\r\n  <div class=\"mm-author-section__content\">\r\n    <div class=\"mm-author-section__logo\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.macromill.com\/service\/wp-content\/uploads\/logo_mm_author.png\" alt=\"Macromill Logo\">\r\n    <\/div>\r\n    <div class=\"mm-author-section__details\">\r\n      <h3 class=\"mm-author-section__name\">Macromill News \u4e8b\u52d9\u5c40<\/h3>\r\n      <p class=\"mm-author-section__supervisor\">\u76e3\u4fee\uff1a\u682a\u5f0f\u4f1a\u793e\u30de\u30af\u30ed\u30df\u30eb \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e6\u30cb\u30c3\u30c8<\/p>\r\n    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class=\"mm-author-section__newsletter-prompt\">\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u767b\u9332\u306f\u3053\u3061\u3089<\/p>\r\n    <div id=\"pardot-form-cta_mlmg03\">\r\n      <script><\/script>\r\n      <noscript>\r\n        <iframe id=\"iframe_cta_mlmg03\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2l4\"><\/iframe>\r\n      <\/noscript>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n<div id=\"pardot-form-cta_mlmg03\" style=\"display:none;\">\r\n  <script><\/script>\r\n  <noscript>\r\n    <iframe id=\"iframe_cta_mlmg03\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2l4\"><\/iframe>\r\n  <\/noscript>\r\n<\/div>\r\n<script>\r\n(function () {\r\n  var form = 'https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2l4';\r\n  var params = window.location.search;\r\n  var 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display:none;\r\n}\r\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>NPS\u00ae\uff08Net Promoter Score\u00ae\uff09\u306f\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3084\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u611b\u7740\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3084\u5546\u54c1\u3092\u3069\u308c\u3060\u3051\u4ed6\u8005\u306b\u63a8\u5968\u3059\u308b\u610f\u601d\u304c\u3042\u308b\u304b\u3092\u6570\u5024\u5316\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u3053\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u5e83\u304f\u6d3b\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u5358\u306a\u308b\u6e80\u8db3\u5ea6\u8abf\u67fb\u3088\u308a\u3082\u6df1\u3044\u9867\u5ba2\u611f\u60c5\u3092\u6349\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002NPS\u00ae\u306f\u3001\u7279\u306b\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u91cd\u8981\u6027\u304c\u9ad8\u3044\u30d3\u30b8\u30cd\u30b9\u3084\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u6709\u7528\u3067\u3059\u3002 NPS\u00ae\u306e\u5b9f\u65bd\u65b9\u6cd5 CS\u3084CX\u3068\u306e\u9055\u3044 NPS\u00ae\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8 NPS\u00ae\u306e\u6d3b\u7528 \u307e\u3068\u3081 NPS\u00ae\u306e\u5b9f\u65bd\u65b9\u6cd5 NPS\u00ae\u306f\u3001\u9867\u5ba2\u306b\u300c\u3053\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u3069\u2026<\/p>\n","protected":false},"featured_media":11516,"template":"","words_cat":[13],"words_cat2":[],"mtheme":[],"class_list":["post-2018","words","type-words","status-publish","has-post-thumbnail","hentry","words_cat-na"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"NPS\u00ae\uff08Net Promoter 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property=\"og:locale\" content=\"ja_JP\" \/>\n\t\t<meta property=\"og:site_name\" content=\"\u9ad8\u54c1\u8cea\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ea\u30b5\u30fc\u30c1\u4f1a\u793e\u306f\u30de\u30af\u30ed\u30df\u30eb\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"NPS\u3068\u306f\uff1f\u6982\u8981\u3001\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac \uff5c \u30ea\u30b5\u30fc\u30c1\u306a\u3089\u30de\u30af\u30ed\u30df\u30eb\" \/>\n\t\t<meta property=\"og:description\" content=\"NPS\u00ae\uff08Net Promoter 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