{"id":8629,"date":"2023-10-30T07:51:14","date_gmt":"2023-10-29T22:51:14","guid":{"rendered":"https:\/\/www.macromill.com\/service\/?post_type=column&#038;p=8629"},"modified":"2026-04-02T14:17:07","modified_gmt":"2026-04-02T05:17:07","slug":"entry-016","status":"publish","type":"column","link":"https:\/\/www.macromill.com\/service\/column\/entry-016\/","title":{"rendered":"\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306e\u8abf\u67fb\u65b9\u6cd5\u3068\u306f\uff1f6\u3064\u306e\u624b\u6cd5\u3084\u624b\u9806\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7d39\u4ecb"},"content":{"rendered":"\n<p class=\"mdl_am_p mdl_am_align_left\">\u9867\u5ba2\u306e\u4fa1\u5024\u89b3\u304c\u591a\u69d8\u5316\u3057\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u304c\u96e3\u3057\u304f\u306a\u3063\u3066\u3044\u308b\u73fe\u4ee3\u3067\u306f\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u5b9f\u65bd\u3057\u3066\u3044\u308b\u304c\u3001\u809d\u5fc3\u306e\u56de\u7b54\u304c\u96c6\u307e\u3089\u306a\u3044\u300d\u300c\u5206\u6790\u7d50\u679c\u3092\u3069\u3046\u5177\u4f53\u7684\u306a\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7e4b\u3052\u308c\u3070\u3044\u3044\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u5358\u306b\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u300c\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u300d\u3092\u805e\u304f\u3060\u3051\u306e\u30c4\u30fc\u30eb\u3067\u306f\u3042\u308a\u307e\u305b\u3093<\/span>\u3002\u9867\u5ba2\u306e\u672c\u97f3\u3092\u5f15\u304d\u51fa\u3057\u3001LTV\u306e\u5411\u4e0a\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306e\u3001\u6226\u7565\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u672c\u8a18\u4e8b\u3067\u306f\u3001\u4e3b\u8981\u306a6\u3064\u306e\u8abf\u67fb\u624b\u6cd5\u304b\u3089\u3001NPS\u00ae\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u4e3b\u8981\u6307\u6a19\u306e\u9078\u3073\u65b9\u3001\u5177\u4f53\u7684\u306a\u8abf\u67fb\u30b9\u30c6\u30c3\u30d7\u3001\u305d\u306e\u307e\u307e\u4f7f\u3048\u308b\u8cea\u554f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u53c2\u8003\uff1a<a href=\"\/service\/column\/entry-005\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306f\uff1f\u52b9\u679c\u7684\u306b\u884c\u3046\u624b\u6cd5\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u624b\u9806\u3001\u4ee3\u8868\u7684\u306a\u6307\u6a19\u3092\u7d39\u4ecb<\/a><\/p>\n\n\n<div class=\"mm-author-section\">\r\n  <h2 class=\"mm-author-section__title\">\u76e3\u4fee<\/h2>\r\n  <div class=\"mm-author-section__content\">\r\n    <div class=\"mm-author-section__logo\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.macromill.com\/service\/wp-content\/uploads\/logo_mm_author.png\" alt=\"Macromill Logo\">\r\n    <\/div>\r\n    <div class=\"mm-author-section__details\">\r\n      <h3 class=\"mm-author-section__name\">Macromill News \u4e8b\u52d9\u5c40<\/h3>\r\n      <p class=\"mm-author-section__supervisor\">\u76e3\u4fee\uff1a\u682a\u5f0f\u4f1a\u793e\u30de\u30af\u30ed\u30df\u30eb \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e6\u30cb\u30c3\u30c8<\/p>\r\n      <p class=\"mm-author-section__description mm-author-only-pc\">\r\n        20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <p class=\"mm-author-section__description mm-author-only-sp\">\r\n    20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n  <\/p>\r\n  <div class=\"mm-author-section__newsletter\">\r\n    <p class=\"mm-author-section__newsletter-prompt\">\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u767b\u9332\u306f\u3053\u3061\u3089<\/p>\r\n    <div id=\"pardot-form-cta_mlmg01\">\r\n      <script><\/script>\r\n      <noscript>\r\n        <iframe id=\"iframe_cta_mlmg01\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2km\"><\/iframe>\r\n      <\/noscript>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n<div id=\"pardot-form-cta_mlmg01\" style=\"display:none;\">\r\n  <script><\/script>\r\n  <noscript>\r\n    <iframe id=\"iframe_cta_mlmg01\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2km\"><\/iframe>\r\n  <\/noscript>\r\n<\/div>\r\n<script>\r\n(function () {\r\n  var form = 'https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2km';\r\n  var params = window.location.search;\r\n  var container = document.getElementById('pardot-form-cta_mlmg01');\r\n  if (!container) return;\r\n  var iframe = document.createElement('iframe');\r\n  iframe.id = 'iframe_cta_mlmg01';\r\n  iframe.src = form + params;\r\n  iframe.width = '100%';\r\n  iframe.setAttribute('type', 'text\/html');\r\n  iframe.setAttribute('frameborder', '0');\r\n  iframe.setAttribute('allowTransparency', 'true');\r\n  iframe.style.border = '0';\r\n  iframe.style.display = 'block';\r\n  iframe.style.margin = 'auto';\r\n  container.insertBefore(iframe, container.firstChild);\r\n  window.addEventListener('message', function (event) {\r\n    var data = event.data;\r\n    if (data && data.slug && data.height) {\r\n      var targetIframe = document.getElementById(data.slug);\r\n      if (targetIframe) {\r\n        targetIframe.style.width = '100%';\r\n        targetIframe.style.height = data.height + 'px';\r\n      }\r\n    }\r\n  });\r\n})();\r\n<\/script>\r\n<style>\r\n#pardot-form-cta_mlmg01 + p {\r\n  display:none;\r\n}\r\n<\/style>\n\n\n\n<ul class=\"mdl_am_anchor\">\n<li><a href=\"#Index01\"><span class=\"mdl_am_color_d_blue\">\u306a\u305c\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u8abf\u67fb\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index02\"><span class=\"mdl_am_color_d_blue\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u5177\u4f53\u7684\u306a6\u3064\u306e\u624b\u6cd5<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index03\"><span class=\"mdl_am_color_d_blue\">\u8abf\u67fb\u7d50\u679c\u306e\u96c6\u8a08\u30fb\u5206\u6790\u65b9\u6cd5<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index04\"><span class=\"mdl_am_color_d_blue\">\u8abf\u67fb\u524d\u306b\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u300c3\u3064\u306e\u4e3b\u8981\u6307\u6a19\u300d\u306e\u9078\u3073\u65b9<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index05\"><span class=\"mdl_am_color_d_blue\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u52b9\u7387\u7684\u306b\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306e6\u3064\u306e\u30b9\u30c6\u30c3\u30d7<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index06\"><span class=\"mdl_am_color_d_blue\">\u305d\u306e\u307e\u307e\u4f7f\u3048\u308b\uff01\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u300c\u8cea\u554f\u9805\u76ee\u300d\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index07\"><span class=\"mdl_am_color_d_blue\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u56de\u7b54\u7387\u3092\u9ad8\u3081\u308b3\u3064\u306e\u30b3\u30c4<\/span><\/a><span><\/span><\/li>\n\n\n\n<li><a href=\"#Index08\"><span class=\"mdl_am_color_d_blue\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3067\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u58f2\u4e0a\u62e1\u5927\u3092\u76ee\u6307\u305d\u3046<\/span><\/a><span><\/span><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/column-entry-016-image003.webp\" alt=\"\" class=\"wp-image-29199\"\/><\/figure>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index01\">\u306a\u305c\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u8abf\u67fb\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff1aCustomer Satisfaction\uff09\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u4f01\u696d\u306f\u591a\u3044\u3082\u306e\u306e\u3001\u5b9a\u671f\u7684\u304b\u3064\u9ad8\u7cbe\u5ea6\u306e\u8abf\u67fb\u3092\u304a\u3053\u306a\u3063\u3066\u3044\u308b\u4f01\u696d\u306f\u610f\u5916\u3068\u5c11\u306a\u3044\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">\u5e02\u5834\u304c\u6210\u719f\u3057\u3001\u30e2\u30ce\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u6ea2\u308c\u308b\u73fe\u4ee3\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u5358\u306a\u308b\u300c\u6307\u6a19\u300d\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306e\u5b58\u7d9a\u3092\u5de6\u53f3\u3059\u308b\u300c\u7d4c\u55b6<a href=\"\/service\/words\/strategy\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u6226\u7565<\/a>\u306b\u3064\u306a\u304c\u308b\u91cd\u8981\u306a\u6307\u6a19\u300d\u3067\u3059<\/span>\u3002\u306a\u305c\u30b3\u30b9\u30c8\u3068\u6642\u9593\u3092\u304b\u3051\u3066\u8abf\u67fb\u3092\u304a\u3053\u306a\u3046\u5fc5\u8981\u304c\u3042\u308b\u306e\u304b\u3001\u305d\u306e\u7406\u7531\u306f\u5927\u304d\u304f\u4ee5\u4e0b\u306e3\u3064\u306b\u96c6\u7d04\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u30ea\u30d4\u30fc\u30c8\u7387\u5411\u4e0a\u3068LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u3092\u6700\u5927\u5316\u3055\u305b\u308b\u305f\u3081<\/li>\n\n\n\n<li>\u53e3\u30b3\u30df\u30fb\u7d39\u4ecb\uff08\u63a8\u5968\u8005\uff09\u3092\u5897\u3084\u3057\u3001\u65b0\u898f\u7372\u5f97\u30b3\u30b9\u30c8\u3092\u4e0b\u3052\u308b\u305f\u3081<\/li>\n\n\n\n<li>\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u70b9\uff08\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\uff09\u306e\u65e9\u671f\u767a\u898b\u3092\u3059\u308b\u305f\u3081<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30ea\u30d4\u30fc\u30c8\u7387\u5411\u4e0a\u3068LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u3092\u6700\u5927\u5316\u3055\u305b\u308b\u305f\u3081<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u30b3\u30b9\u30c8\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u30b3\u30b9\u30c8\u306e5\u500d\u304b\u304b\u308b\u3068\u3044\u308f\u308c\u3066\u3044\u307e\u3059\uff081:5\u306e\u6cd5\u5247\uff09\u3002\u305d\u306e\u305f\u3081\u3001\u4f01\u696d\u306e\u5b89\u5b9a\u3057\u305f\u53ce\u76ca\u57fa\u76e4\u3092\u4f5c\u308b\u305f\u3081\u306b\u306f\u3001\u4e00\u5ea6\u5229\u7528\u3057\u3066\u304f\u308c\u305f\u9867\u5ba2\u306b\u300c\u4f7f\u3044\u7d9a\u3051\u3066\u3082\u3089\u3046\u300d\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><a href=\"\/service\/column\/entry-005\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb<\/a>\u3092\u304a\u3053\u306a\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u7d99\u7d9a\u5229\u7528\u3092\u6c7a\u3081\u308b\u300c\u6c7a\u3081\u624b\u300d\u304c\u3069\u3053\u306b\u3042\u308b\u306e\u304b\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u89e3\u7d04\u3092\u9632\u3050\u3053\u3068\u306f\u3001\u3072\u3068\u308a\u306e\u9867\u5ba2\u304c\u4e00\u751f\u6daf\u3092\u901a\u3058\u3066\u81ea\u793e\u306b\u3082\u305f\u3089\u3059\u5229\u76ca\u3067\u3042\u308b<a href=\"\/service\/words\/life-time-value\/\" target=\"_blank\" rel=\"noopener\" title=\"\">LTV<\/a>\uff08Life Time Value\uff0f\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u306e\u6700\u5927\u5316\u306b\u76f4\u7d50\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">LTV\u306f\u7c21\u6613\u7684\u306b\u3001\u6b21\u306e\u3088\u3046\u306b\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_center\"><span class=\"mdl_am_style_italic\">LTV=\u5e73\u5747\u8cfc\u5165\u5358\u4fa1\u00d7\u5e73\u5747\u8cfc\u5165\u56de\u6570\u00d7\u7d99\u7d9a\u671f\u9593<\/span><\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u3053\u306e\u300c\u8cfc\u5165\u56de\u6570\u300d\u3068\u300c\u7d99\u7d9a\u671f\u9593\u300d\u3092\u4f38\u3070\u3059\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3092\u5c0e\u304d\u51fa\u3059\u305f\u3081\u306b\u6b20\u304b\u305b\u307e\u305b\u3093<\/span>\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u53e3\u30b3\u30df\u30fb\u7d39\u4ecb\uff08\u63a8\u5968\u8005\uff09\u3092\u5897\u3084\u3057\u3001\u65b0\u898f\u7372\u5f97\u30b3\u30b9\u30c8\u3092\u4e0b\u3052\u308b\u305f\u3081<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">Web\u3084<a href=\"\/service\/words\/sns\/\" target=\"_blank\" rel=\"noopener\">SNS<\/a>\u306e\u666e\u53ca\u306b\u3088\u308a\u3001\u6d88\u8cbb\u8005\u306e\u8cfc\u8cb7\u884c\u52d5\u306f\u300c<a href=\"\/service\/words\/advertising\/\" target=\"_blank\" rel=\"noopener\">\u5e83\u544a<\/a>\u300d\u3088\u308a\u3082\u300c\u77e5\u4eba\u304b\u3089\u306e\u63a8\u5968\u300d\u3084\u300c\u5b9f\u969b\u306e\u5229\u7528\u8005\u306e<a href=\"\/service\/words\/word-of-mouth\/\" target=\"_blank\" rel=\"noopener\">\u53e3\u30b3\u30df<\/a>\u300d\u3092\u91cd\u8996\u3059\u308b\u5f62\u3078\u3068\u5909\u5316\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u5358\u306a\u308b\u300c\u5229\u7528\u8005\u300d\u306b\u7559\u307e\u3089\u305a\u3001\u81ea\u793e\u306e\u5546\u54c1\u3092SNS\u3084\u53e3\u30b3\u30df\u30b5\u30a4\u30c8\u306a\u3069\u3067\u81ea\u767a\u7684\u306b\u5468\u56f2\u3078\u5e83\u3081\u3066\u304f\u308c\u308b\u300c\u71b1\u5fc3\u306a\u30d5\u30a1\u30f3\uff08\u63a8\u5968\u8005\uff09\u300d\u3078\u3068\u9032\u5316\u3057\u307e\u3059<\/span>\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u8abf\u67fb\u3092\u901a\u3058\u3066\u63a8\u5968\u8005\u306e\u58f0\u3092\u628a\u63e1\u3057\u3001\u5f7c\u3089\u304c\u8a55\u4fa1\u3057\u3066\u3044\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30fc\u30ac\u30cb\u30c3\u30af\u306a\u53e3\u30b3\u30df\u306b\u3088\u308b\u6d41\u5165\u304c\u5897\u3048\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u5e83\u544a\u8cbb\u306a\u3069\u306e\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u30b3\u30b9\u30c8\u306e\u6291\u5236\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u70b9\uff08\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\uff09\u306e\u65e9\u671f\u767a\u898b\u3092\u3059\u308b\u305f\u3081<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u300c\u4e0d\u6e80\u3092\u3082\u3064\u9867\u5ba2\u306e\u3046\u3061\u3001\u4f01\u696d\u306b\u76f4\u63a5\u82e6\u60c5\u3092\u4f1d\u3048\u3066\u304f\u308c\u308b\u306e\u306f\u3054\u304f\u4e00\u90e8\uff08\u7d044%\u7a0b\u5ea6\uff09\u300d\u3068\u3044\u3046\u30c7\u30fc\u30bf\u3082\u3042\u308a\u307e\u3059\u3002\u591a\u304f\u306e\u9867\u5ba2\u306f\u3001\u30b5\u30a4\u30ec\u30f3\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u3057\u3066\u3001\u4e0d\u6e80\u3092\u62b1\u3048\u305f\u307e\u307e\u9759\u304b\u306b\u53bb\u3063\u3066\u3044\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u300c\u898b\u3048\u306a\u3044\u4e0d\u6e80\u300d\u3092\u53ef\u8996\u5316\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u63a5\u5ba2\u306e\u3069\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u3066\u3044\u308b\u306e\u304b<\/li>\n\n\n\n<li>\u5546\u54c1\u306e\u3069\u306e\u6a5f\u80fd\u304c\u671f\u5f85\u5916\u308c\u3060\u3063\u305f\u306e\u304b<\/li>\n\n\n\n<li>\u7af6\u5408\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u4e57\u308a\u63db\u3048\u3092\u691c\u8a0e\u3057\u306f\u3058\u3081\u3066\u3044\u308b\u4e88\u5146\u306f\u306a\u3044\u304b<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u65e9\u671f\u306b\u767a\u898b\u3057\u3001\u89e3\u7d04\u306b\u81f3\u308b\u524d\u306b\u5148\u624b\u3092\u6253\u3063\u3066\u6539\u5584\u3092\u304a\u3053\u306a\u3046\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u7d99\u7d9a\u7684\u306b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u7d9a\u3051\u3089\u308c\u307e\u3059<\/span>\u3002<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/column-entry-016-image004.webp\" alt=\"\" class=\"wp-image-29233\"\/><\/figure>\n\n\n\n<h2 class=\"mdl_am_h2\"  id=\"Index02\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u5177\u4f53\u7684\u306a6\u3064\u306e\u624b\u6cd5<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u81ea\u793e\u306b\u6700\u9069\u306a\u8abf\u67fb\u624b\u6cd5\u3092\u9078\u3076\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001<a href=\"\/service\/words\/target\/\" target=\"_blank\" rel=\"noopener\">\u30bf\u30fc\u30b2\u30c3\u30c8<\/a>\u306e<a href=\"\/service\/words\/attribute\/\" target=\"_blank\" rel=\"noopener\">\u5c5e\u6027<\/a>\u3084\u8abf\u67fb\u306e\u76ee\u7684\u306b\u3042\u308f\u305b\u3066\u4f7f\u3044\u308f\u3051\u308b\u3079\u304d\u3001\u4ee3\u8868\u7684\u306a6\u3064\u306e\u624b\u6cd5\u3092\u89e3\u8aac<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th>\u624b\u6cd5<\/th><th>\u7279\u5fb4<\/th><th>\u30b3\u30b9\u30c8<\/th><th>\u30b9\u30d4\u30fc\u30c9<\/th><th>\u60c5\u5831\u306e\u6df1\u3055<\/th><th>\u5411\u3044\u3066\u3044\u308b\u30b1\u30fc\u30b9<\/th><\/tr><\/thead><tbody><tr><td><strong>Web\u30a2\u30f3\u30b1\u30fc\u30c8<\/strong><\/td><td>\u81ea\u793e\u9867\u5ba2\u3078\u30e1\u30fc\u30eb\u7b49\u3067\u914d\u4fe1<\/td><td>\u4f4e\u3044<\/td><td>\u901f\u3044<\/td><td>\u4e2d<\/td><td>\u65e2\u5b58\u9867\u5ba2\u306e\u5b9a\u70b9\u89b3\u6e2c<\/td><\/tr><tr><td><strong>\u90f5\u9001\u8abf\u67fb<\/strong><\/td><td>\u8abf\u67fb\u7968\u3092\u90f5\u9001\u30fb\u56de\u53ce<\/td><td>\u9ad8\u3044<\/td><td>\u9045\u3044<\/td><td>\u4e2d<\/td><td>\u30b7\u30cb\u30a2\u5c64\u3001\u4f4f\u6240\u628a\u63e1\u6e08\u307f\u9867\u5ba2<\/td><\/tr><tr><td><strong>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u8abf\u67fb<\/strong><\/td><td>\u8abf\u67fb\u30d1\u30cd\u30eb\u3078\u914d\u4fe1<\/td><td>\u4e2d<\/td><td>\u901f\u3044<\/td><td>\u4e2d<\/td><td>\u5e02\u5834\u5168\u4f53\u3001\u7af6\u5408\u3068\u306e\u6bd4\u8f03<\/td><\/tr><tr><td><strong>\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/strong><\/td><td>1\u5bfe1\u3067\u3058\u3063\u304f\u308a\u5bfe\u8a71<\/td><td>\u9ad8\u3044<\/td><td>\u4e2d<\/td><td>\u975e\u5e38\u306b\u6df1\u3044<\/td><td>\u4e0d\u6e80\u306e\u6df1\u6398\u308a\u3001\u65b0\u5546\u54c1\u958b\u767a<\/td><\/tr><tr><td><strong>\u8986\u9762\u8abf\u67fb<\/strong><\/td><td>\u8abf\u67fb\u54e1\u304c\u5ba2\u3068\u3057\u3066\u6765\u5e97<\/td><td>\u9ad8\u3044<\/td><td>\u4e2d<\/td><td>\u6df1\u3044\uff08\u73fe\u5834\uff09<\/td><td>\u63a5\u5ba2\u30fb\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6539\u5584<\/td><\/tr><tr><td><strong>\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0<\/strong><\/td><td>SNS\u306e\u6295\u7a3f\u3092\u5206\u6790<\/td><td>\u4e2d<\/td><td>\u901f\u3044<\/td><td>\u6d45\u3044\uff5e\u4e2d<\/td><td>\u672c\u97f3\u306e\u628a\u63e1\u3001\u30c8\u30ec\u30f3\u30c9\u691c\u77e5<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">Web\u30a2\u30f3\u30b1\u30fc\u30c8\uff08\u30e1\u30fc\u30eb\u30fb\u30d5\u30a9\u30fc\u30e0\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u30e1\u30fc\u30eb\u306e\u9001\u4ed8\u3084\u30a2\u30d7\u30ea\u306e\u30d7\u30c3\u30b7\u30e5\u901a\u77e5\u3001Web\u30b5\u30a4\u30c8\u4e0a\u306e\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3057\u3066\u56de\u7b54\u3092\u5f97\u308b\u624b\u6cd5\u3067\u3059\u3002<a href=\"\/service\/words\/crm\/\" target=\"_blank\" rel=\"noopener\">CRM<\/a>\uff08Customer Relationship Management\uff0f\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u9023\u643a\u3057\u3084\u3059\u304f\u3001\u8cfc\u5165\u76f4\u5f8c\u3084\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u76f4\u5f8c\u306b\u914d\u4fe1\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u306e\u8a18\u61b6\u304c\u9bae\u660e\u306a\u3046\u3061\u306b\u300c\u30db\u30c3\u30c8\u306a\u58f0\u300d\u3092\u53ce\u96c6\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4f4e\u30b3\u30b9\u30c8\u304b\u3064\u77ed\u671f\u9593\u3067\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u5c0e\u5165\u3055\u308c\u3066\u3044\u308b\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u306a\u624b\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30aa\u30d5\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\uff08\u90f5\u9001\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9867\u5ba2\u306e\u81ea\u5b85\u3084\u30aa\u30d5\u30a3\u30b9\u306b\u7d19\u306e\u8abf\u67fb\u7968\u3092\u90f5\u9001\u3057\u3001\u8fd4\u4fe1\u7528\u5c01\u7b52\u3067\u56de\u53ce\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002Web\u306b\u4e0d\u6163\u308c\u306a\u30b7\u30cb\u30a2\u5c64\u304c\u30bf\u30fc\u30b2\u30c3\u30c8\u306e\u5834\u5408\u3084\u3001\u3058\u3063\u304f\u308a\u6642\u9593\u3092\u304b\u3051\u3066\u56de\u7b54\u3057\u3066\u307b\u3057\u3044\u5834\u5408\u306b\u6709\u52b9\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><a href=\"\/service\/words\/web-enquete\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Web\u30a2\u30f3\u30b1\u30fc\u30c8<\/a>\u306b\u6bd4\u3079\u3066\u30b3\u30b9\u30c8\u3084\u6642\u9593\u306f\u304b\u304b\u308a\u307e\u3059\u304c\u3001\u4f4f\u6240\u304c\u5224\u660e\u3057\u3066\u3044\u308b\u512a\u826f\u9867\u5ba2\u3092\u5bfe\u8c61\u3068\u3059\u308b\u5834\u5408\u3001\u4e01\u5be7\u306a\u4f9d\u983c\u72b6\u3092\u6dfb\u3048\u308b\u3053\u3068\u3067\u9ad8\u3044<a href=\"\/service\/words\/response-rate\/\" target=\"_blank\" rel=\"noopener\">\u56de\u53ce\u7387<\/a>\u3068\u4fe1\u983c\u6027\u3092\u78ba\u4fdd\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u8abf\u67fb\uff08\u30d1\u30cd\u30eb\u8abf\u67fb\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><a href=\"\/service\/words\/research-firm\/\" target=\"_blank\" rel=\"noopener\">\u30ea\u30b5\u30fc\u30c1\u4f1a\u793e<\/a>\u304c\u4fdd\u6709\u3059\u308b\u300c\u8abf\u67fb\u5c02\u7528\u30d1\u30cd\u30eb\uff08\u30e2\u30cb\u30bf\u30fc\uff09\u300d\u306b\u5bfe\u3057\u3066<a href=\"\/service\/column\/entry-002\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30a2\u30f3\u30b1\u30fc\u30c8<\/a>\u3092\u304a\u3053\u306a\u3046\u624b\u6cd5\u3067\u3059\u3002\u81ea\u793e\u3067\u9867\u5ba2\u30ea\u30b9\u30c8\u3092\u3082\u3063\u3066\u3044\u306a\u3044\u5834\u5408\u3084\u3001\u81ea\u793e\u3060\u3051\u3067\u306a\u304f\u300c\u7af6\u5408\u4ed6\u793e\u306e\u6e80\u8db3\u5ea6\u300d\u3092\u6bd4\u8f03\u8abf\u67fb\u3057\u305f\u3044\u5834\u5408\u306b\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u5e02\u5834\u5168\u4f53\u306b\u304a\u3051\u308b\u81ea\u793e\u306e\u7acb\u3061\u4f4d\u7f6e\u3092\u5ba2\u89b3\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u4e2d\u671f\u7d4c\u55b6\u8a08\u753b\u306e\u7b56\u5b9a\u3084<a href=\"\/service\/words\/brand\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30d6\u30e9\u30f3\u30c9<\/a>\u30a4\u30e1\u30fc\u30b8\u306e\u78ba\u8a8d\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u53c2\u7167\uff1a<a href=\"\/service\/column\/entry-039\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u8abf\u67fb\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u30fb\u5b9f\u65bd\u306e\u624b\u9806\u30fb\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\uff01<\/a><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u5bfe\u9762\u30fb\u96fb\u8a71\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff08\u30c7\u30d7\u30b9\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">1\u5bfe1\u306e\u5bfe\u8a71\u3092\u901a\u3058\u3066\u3001\u6570\u5024\u3060\u3051\u3067\u306f\u308f\u304b\u3089\u306a\u3044\u300c\u306a\u305c\u6e80\u8db3\uff08\u4e0d\u6e80\uff09\u306a\u306e\u304b\u300d\u3068\u3044\u3046\u80cc\u666f\u3092\u6df1\u6398\u308a\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u300c\u6e80\u8db3\u300d\u3068\u7b54\u3048\u305f\u4eba\u3067\u3082\u3001\u6df1\u6398\u308a\u3057\u3066\u307f\u308b\u3068\u300c\u5b9f\u306f\u6d88\u53bb\u6cd5\u3067\u9078\u3093\u3067\u3044\u305f\u300d\u3068\u3044\u3063\u305f\u610f\u5916\u306a\u672c\u97f3\u304c\u5224\u660e\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u7279\u5b9a\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u5bfe\u3057\u3066<a href=\"\/service\/words\/qualitative-research\/\" target=\"_blank\" rel=\"noopener\">\u5b9a\u6027<\/a>\u7684\u306a\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u30a2\u30a4\u30c7\u30a2\u306e\u30d2\u30f3\u30c8\u3092\u5f97\u305f\u3044\u5834\u5408\u306b\u30aa\u30b9\u30b9\u30e1\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u53c2\u7167\uff1a<a href=\"\/service\/column\/entry-059\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u8abf\u67fb\uff08\u5b9a\u6027\u8abf\u67fb\uff09\u3068\u306f\uff1f\u624b\u6cd5\u3084\u30d5\u30ed\u30fc\u306a\u3069\u8a73\u3057\u304f\u89e3\u8aac<\/a><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u8986\u9762\u8abf\u67fb\uff08\u30df\u30b9\u30c6\u30ea\u30fc\u30b7\u30e7\u30c3\u30d1\u30fc\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4e00\u822c\u5ba2\u3092\u88c5\u3063\u305f\u8abf\u67fb\u54e1\u304c\u5b9f\u969b\u306b\u5e97\u8217\u3092\u5229\u7528\u3057\u3001\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3055\u308c\u305f\u63a5\u5ba2\u614b\u5ea6\u3084\u3001\u5e97\u8217\u306e\u6e05\u6f54\u3055\u3001\u63d0\u4f9b\u30b9\u30d4\u30fc\u30c9\u306a\u3069\u306e\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u3092\u8a55\u4fa1\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002\u9867\u5ba2\u304c\u4e3b\u89b3\u7684\u306b\u611f\u3058\u308b\u6e80\u8db3\u5ea6\u3068\u306f\u5225\u306b\u3001\u4f01\u696d\u5074\u306e\u5b9a\u3081\u305f\u30b5\u30fc\u30d3\u30b9\u57fa\u6e96\u304c\u73fe\u5834\u3067\u3069\u306e\u7a0b\u5ea6\u5b88\u3089\u308c\u3066\u3044\u308b\u304b\u3082\u5ba2\u89b3\u7684\u306b\u6e2c\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u5b9f\u5e97\u8217\u3092\u3082\u3064\u98f2\u98df\u696d\u3084\u5c0f\u58f2\u696d\u306b\u304a\u3044\u3066\u3001\u63a5\u5ba2\u54c1\u8cea\u306e\u30dc\u30c8\u30e0\u30a2\u30c3\u30d7\u306b\u6b20\u304b\u305b\u306a\u3044\u8abf\u67fb\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\uff08SNS\u5206\u6790\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><a href=\"\/service\/words\/twitter-to-x\/\" target=\"_blank\" rel=\"noopener\" title=\"\">X\uff08\u65e7Twitter\uff09<\/a>\u3084Instagram\u3001\u53e3\u30b3\u30df\u30b5\u30a4\u30c8\u306a\u3069\u306b\u6295\u7a3f\u3055\u308c\u305f\u81ea\u7136\u306a\u300c\u3064\u3076\u3084\u304d\u300d\u3092\u53ce\u96c6\u30fb<a href=\"\/service\/words\/analysis\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u5206\u6790<\/a>\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u3044\u3046\u300c\u3042\u3089\u305f\u307e\u3063\u305f\u5834\u300d\u3067\u306f\u51fa\u3066\u3053\u306a\u3044\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30ea\u30a2\u30eb\u306a\u672c\u97f3\u3084\u611f\u60c5\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u7279\u5b9a\u306e\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u5bfe\u3059\u308b\u53cd\u5fdc\u3092\u5373\u5ea7\u306b\u78ba\u8a8d\u3057\u305f\u308a\u3001\u81ea\u793e\u304c\u6c17\u3065\u3044\u3066\u3044\u306a\u3044\u610f\u5916\u306a\u5229\u7528\u30b7\u30fc\u30f3\u3092\u767a\u898b\u3057\u305f\u308a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/column-entry-016-image006.webp\" alt=\"\" class=\"wp-image-29202\"\/><\/figure>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index03\">\u8abf\u67fb\u7d50\u679c\u306e\u96c6\u8a08\u30fb\u5206\u6790\u65b9\u6cd5<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u8abf\u67fb\u624b\u6cd5\u304c\u6c7a\u307e\u308a\u3001\u30c7\u30fc\u30bf\u304c\u96c6\u307e\u3063\u305f\u3089\u3001\u6b21\u306f\u305d\u306e\u30c7\u30fc\u30bf\u3092\u3069\u3046\u8aad\u307f\u89e3\u304f\u304b\u304c\u91cd\u8981\u3067\u3059\u3002\u305f\u3060\u6570\u5024\u3092\u773a\u3081\u308b\u3060\u3051\u3067\u306f\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u306f\u3064\u306a\u304c\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u3053\u3067\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306b\u304a\u3044\u3066\u3001\u4e8b\u5b9f\u3092\u6b63\u3057\u304f\u628a\u63e1\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u5c0e\u304d\u51fa\u3059\u305f\u3081\u306e\u3001\u4ee3\u8868\u7684\u306a3\u3064\u306e<a href=\"\/service\/words\/tabulation\/\" target=\"_blank\" rel=\"noopener\">\u96c6\u8a08<\/a>\u30fb\u5206\u6790\u65b9\u6cd5\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u5358\u7d14\u96c6\u8a08<\/li>\n\n\n\n<li>\u30af\u30ed\u30b9\u96c6\u8a08<\/li>\n\n\n\n<li>\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u5206\u6790<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u5358\u7d14\u96c6\u8a08<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><a href=\"\/service\/words\/straight-count\/\" target=\"_blank\" rel=\"noopener\">\u5358\u7d14\u96c6\u8a08<\/a>\u3068\u306f\u3001\u8a2d\u554f\u3054\u3068\u306b\u300c\u4f55\u4eba\u304c\u3069\u306e\u9078\u629e\u80a2\u3092\u9078\u3093\u3060\u304b\u300d\u3092\u5408\u7b97\u3057\u3001\u5168\u4f53\u3068\u3057\u3066\u306e\u5272\u5408\u3092\u51fa\u3059\u3082\u3063\u3068\u3082\u57fa\u672c\u7684\u306a\u96c6\u8a08\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u300c\u73fe\u5728\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u554f\u3044\u306b\u5bfe\u3057\u3001\u300c\u6e80\u8db3\u3057\u3066\u3044\u308b\u4eba\u304c70%\u3001\u4e0d\u6e80\u306a\u4eba\u304c10%\u300d\u3068\u3044\u3063\u305f\u3001\u5e02\u5834\u5168\u4f53\u306e\u6982\u6cc1\u3084\u5065\u5eb7\u72b6\u614b\u3092\u76f4\u611f\u7684\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u4f7f\u3044\u307e\u3059\u3002\u8abf\u67fb\u306b\u304a\u3044\u3066\u300c\u5168\u4f53\u50cf\u3092\u77e5\u308b\u300d\u305f\u3081\u306e\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30af\u30ed\u30b9\u96c6\u8a08<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><a href=\"\/service\/words\/cross-tabulation\/\" target=\"_blank\" rel=\"noopener\">\u30af\u30ed\u30b9\u96c6\u8a08<\/a>\u3068\u306f\u3001\u5358\u7d14\u96c6\u8a08\u3067\u51fa\u305f\u7d50\u679c\u3092\u3001\u6027\u5225\u3084\u5e74\u4ee3\u3001\u5730\u57df\u306a\u3069\u306e\u5c5e\u6027\u3084\u5225\u306e\u8a2d\u554f\u306e\u7d50\u679c\u3068\u639b\u3051\u5408\u308f\u305b\u3066\u5206\u6790\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u30af\u30ed\u30b9\u96c6\u8a08\u306f\u6e80\u8db3\u5ea6\u306e\u300c\u4e2d\u8eab\u300d\u3092\u6df1\u6398\u308a\u3059\u308b\u305f\u3081\u306b\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u305f\u3068\u3048\u3070\u3001\u5168\u4f53\u306e\u6e80\u8db3\u5ea6\u304c70%\u3067\u3042\u3063\u3066\u3082\u3001\u30af\u30ed\u30b9\u96c6\u8a08\u3092\u304a\u3053\u306a\u3046\u3053\u3068\u3067\u300c20\u4ee3\u5973\u6027\u306e\u6e80\u8db3\u5ea6\u306f90%\u3068\u9ad8\u3044\u304c\u300150\u4ee3\u7537\u6027\u306e\u6e80\u8db3\u5ea6\u306f40%\u3068\u6975\u7aef\u306b\u4f4e\u3044\u300d\u3068\u3044\u3063\u305f\u30bf\u30fc\u30b2\u30c3\u30c8\u3054\u3068\u306e\u5dee\u7570\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u308c\u306b\u3088\u308a\u3001\u8ab0\u306b\u5bfe\u3057\u3066\u91cd\u70b9\u7684\u306a\u5bfe\u7b56\u3092\u6253\u3064\u3079\u304d\u304b\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u5206\u6790<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u5206\u6790\u306f\u3001\u300c\u5404\u9805\u76ee\u306e\u6e80\u8db3\u5ea6\u300d\u3068\u300c\u6e80\u8db3\u5ea6\u5168\u4f53\u3078\u306e\u5f71\u97ff\u5ea6\u300d\u306e2\u8ef8\u3067\u30d7\u30ed\u30c3\u30c8\u3057\u3001\u6539\u5584\u306e\u512a\u5148\u9806\u4f4d\u3092\u53ef\u8996\u5316\u3059\u308b\u9ad8\u5ea6\u306a\u5206\u6790\u624b\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9650\u3089\u308c\u305f\u30ea\u30bd\u30fc\u30b9\u3092\u3069\u3053\u306b\u6295\u5165\u3059\u3079\u304d\u304b\u3092\u5224\u65ad\u3059\u308b\u306e\u306b\u6709\u52b9\u3067\u3001\u4e00\u822c\u7684\u306b\u4ee5\u4e0b\u306e4\u3064\u306e\u9818\u57df\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th>\u9818\u57df\u540d<\/th><th><strong>\u7279\u5fb4\uff08\u6e80\u8db3\u5ea6 \u00d7 \u91cd\u8981\u5ea6\uff09<\/strong><\/th><th><strong>\u6539\u5584\u306e\u512a\u5148\u5ea6\u3068\u6226\u7565\u30a2\u30af\u30b7\u30e7\u30f3<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>\u91cd\u70b9\u6539\u5584\u9818\u57df<\/strong><\/td><td><strong>\u91cd\u8981\u5ea6\u306f\u9ad8\u3044\u304c\u3001\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044<\/strong><\/td><td><strong>\u3010\u6700\u512a\u5148\u3011<\/strong> \u81ea\u793e\u306e\u81f4\u547d\u7684\u306a\u300c\u5f31\u70b9\u300d\u3067\u3059\u3002\u65e9\u6025\u306a\u5bfe\u7b56\u3068\u30ea\u30bd\u30fc\u30b9\u306e\u96c6\u4e2d\u6295\u4e0b\u304c\u5fc5\u8981\u3067\u3059\u3002<\/td><\/tr><tr><td><strong>\u7dad\u6301\u30fb\u7d99\u7d9a\u9818\u57df<\/strong><\/td><td><strong>\u91cd\u8981\u5ea6\u3082\u6e80\u8db3\u5ea6\u3082\u9ad8\u3044<\/strong><\/td><td><strong>\u3010\u7dad\u6301\u3011<\/strong> \u81ea\u793e\u306e\u300c\u5f37\u307f\u300d\u3067\u3042\u308a\u3001\u9078\u3070\u308c\u3066\u3044\u308b\u7406\u7531\u3067\u3059\u3002\u7af6\u5408\u306b\u5dee\u3092\u3064\u3051\u3089\u308c\u306a\u3044\u3088\u3046\u7dad\u6301\u306b\u52aa\u3081\u307e\u3059\u3002<\/td><\/tr><tr><td><strong>\u4f4e\u512a\u5148\u9818\u57df<\/strong><\/td><td><strong>\u91cd\u8981\u5ea6\u3082\u6e80\u8db3\u5ea6\u3082\u4f4e\u3044<\/strong><\/td><td><strong>\u3010\u4f4e\u4f4d\u3011<\/strong> \u9867\u5ba2\u304c\u305d\u308c\u307b\u3069\u91cd\u8996\u3057\u3066\u304a\u3089\u305a\u3001\u6e80\u8db3\u3082\u3057\u3066\u3044\u306a\u3044\u9805\u76ee\u3067\u3059\u3002\u73fe\u6642\u70b9\u3067\u306e\u5bfe\u7b56\u512a\u5148\u5ea6\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002<\/td><\/tr><tr><td><strong>\u904e\u5270\u7dad\u6301\u9818\u57df<\/strong><\/td><td><strong>\u91cd\u8981\u5ea6\u306f\u4f4e\u3044\u304c\u3001\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044<\/strong><\/td><td><strong>\u3010\u898b\u76f4\u3057\u3011<\/strong> \u9867\u5ba2\u306e\u91cd\u8996\u3057\u3066\u3044\u306a\u3044\u90e8\u5206\u306b\u904e\u5270\u306a\u30b3\u30b9\u30c8\u3092\u304b\u3051\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30ea\u30bd\u30fc\u30b9\u306e\u518d\u914d\u5206\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/column-entry-016-image005.webp\" alt=\"\" class=\"wp-image-29234\"\/><\/figure>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index04\">\u8abf\u67fb\u524d\u306b\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u300c3\u3064\u306e\u4e3b\u8981\u6307\u6a19\u300d\u306e\u9078\u3073\u65b9<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u8abf\u67fb\u3092\u958b\u59cb\u3059\u308b\u524d\u306b\u3001\u300c\u4f55\u3092\u6e2c\u308b\u304b\u300d\u3068\u3044\u3046\u6307\u6a19\u306e\u9078\u5b9a\u304c\u91cd\u8981\u3067\u3059\u3002\u5358\u306b\u300c\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u805e\u304f\u3060\u3051\u3067\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u3064\u306a\u304c\u308b\u30d2\u30f3\u30c8\u3092\u5f97\u3089\u308c\u306a\u3044\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u3053\u3067\u306f\u3001\u3088\u304f\u4f7f\u308f\u308c\u3066\u3044\u308b3\u3064\u306e\u4e3b\u8981\u6307\u6a19\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>NPS\u00ae\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09<\/li>\n\n\n\n<li>CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09<\/li>\n\n\n\n<li>CES\uff08\u9867\u5ba2\u52aa\u529b\u6307\u6a19\uff09<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u305d\u308c\u305e\u308c\u306e\u7279\u6027\u3092\u7406\u89e3\u3057\u3001\u81ea\u793e\u306e\u76ee\u7684\u306b\u3042\u3063\u305f\u3082\u306e\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><a href=\"\/service\/words\/net-promoter-score\/\" target=\"_blank\" rel=\"noopener\" title=\"\">NPS\u00ae<\/a>\uff08Net Promoter Score\uff09\u306f\u3001\u300c\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\uff08\u4fe1\u983c\u3084\u611b\u7740\uff09\u300d\u3092\u6e2c\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u300c\u3042\u306a\u305f\u306f\u3053\u306e\u5546\u54c1\uff08\u30b5\u30fc\u30d3\u30b9\uff09\u3092\u89aa\u3057\u3044\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3042\u308a\u307e\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u306b\u5bfe\u3057\u30010\u301c10\u306e11\u6bb5\u968e\u3067\u56de\u7b54\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002\u56de\u7b54\u7d50\u679c\u304b\u3089\u3001\u4ee5\u4e0b\u306e\u8a08\u7b97\u5f0f\u3067\u30b9\u30b3\u30a2\u3092\u7b97\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_italic\">NPS\u00ae=\u63a8\u5968\u8005\uff089\u301c10\u70b9\uff09\u306e\u5272\u5408(%)-\u6279\u5224\u8005\uff080\u301c6\u70b9\uff09\u306e\u5272\u5408(%)<\/span><br>\u203b\u63a8\u5968\u8005\uff1a9\u301c10\u70b9\u3001\u4e2d\u7acb\u8005\uff1a7\u301c8\u70b9\u3001\u6279\u5224\u8005\uff1a0\u301c6\u70b9\u3068\u3059\u308b\u5834\u5408<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\"><span class=\"mdl_am_style_bold\">NPS\u00ae\u306f\u58f2\u4e0a\u6210\u9577\u7387\u3068\u306e\u95a2\u9023\u304c\u6307\u6458\u3055\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u5358\u306a\u308b\u300c\u6e80\u8db3\u300d\u3092\u8d85\u3048\u3066\u3001\u81ea\u767a\u7684\u306b\u4ed6\u8005\u3078\u85a6\u3081\u3066\u304f\u308c\u308b\u9867\u5ba2\u306e\u50be\u5411\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3068\u3057\u3066\u7528\u3044\u3089\u308c\u3066\u3044\u307e\u3059<\/span>\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">CSAT\uff08Customer Satisfaction Score\uff09\u306f\u3001\u3082\u3063\u3068\u3082\u4e00\u822c\u7684\u3067\u4f1d\u7d71\u7684\u306a\u300c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u300d\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u300c\u3053\u306e\u5546\u54c1\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u554f\u3044\u306b\u5bfe\u3057\u3001\u300c\u975e\u5e38\u306b\u6e80\u8db3\u300d\u304b\u3089\u300c\u975e\u5e38\u306b\u4e0d\u6e80\u300d\u307e\u3067\u306e5\u6bb5\u968e\uff08\u307e\u305f\u306f7\u6bb5\u968e\uff09\u3067\u56de\u7b54\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002 \u7279\u5b9a\u306e\u30a4\u30d9\u30f3\u30c8\u3001\u65b0\u5546\u54c1\u306e\u8cfc\u5165\u76f4\u5f8c\u3001\u63a5\u5ba2\u306e\u76f4\u5f8c\u306a\u3069\u3001\u300c\u305d\u306e\u5834\u3001\u305d\u306e\u77ac\u9593\u300d\u306e\u8a55\u4fa1\u3092\u30c0\u30a4\u30ec\u30af\u30c8\u306b\u628a\u63e1\u3059\u308b\u306e\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002\u30b7\u30f3\u30d7\u30eb\u3067\u56de\u7b54\u8005\u306e\u8ca0\u62c5\u304c\u5c11\u306a\u3044\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">CES\uff08\u9867\u5ba2\u52aa\u529b\u6307\u6a19\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">CES\uff08Customer Effort Score\uff09\u306f\u3001\u8fd1\u5e74\u3068\u304f\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084SaaS\u9818\u57df\u3067\u91cd\u8996\u3055\u308c\u3066\u3044\u308b\u6307\u6a19\u3067\u3001\u300c\u9867\u5ba2\u304c\u76ee\u7684\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u3069\u308c\u3060\u3051\u306e\u624b\u9593\uff08\u52aa\u529b\uff09\u3092\u8981\u3057\u305f\u304b\u300d\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">CES\u3067\u306f\u3001\u300c\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u3067\u3001\u3042\u306a\u305f\u306f\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u308b\u3053\u3068\u306a\u304f\u89e3\u6c7a\u3067\u304d\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u8cea\u554f\u3092\u7528\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u300c\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u300d\u3053\u3068\u3088\u308a\u3082\u3001\u300c\u4e0d\u6e80\u3084\u30b9\u30c8\u30ec\u30b9\uff08\u6469\u64e6\uff09\u3092\u6700\u5c0f\u9650\u306b\u3059\u308b\u300d\u3053\u3068\u306b\u4e3b\u773c\u3092\u7f6e\u3044\u3066\u304a\u308a\u3001\u64cd\u4f5c\u6027\u306e\u6539\u5584\u3084\u3001\u30b5\u30dd\u30fc\u30c8\u7a93\u53e3\u306e\u52b9\u7387\u5316\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u6709\u52b9\u306a\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index05\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u52b9\u7387\u7684\u306b\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306e6\u3064\u306e\u30b9\u30c6\u30c3\u30d7<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5f62\u3060\u3051\u3067\u7d42\u308f\u3089\u305b\u305a\u3001\u5b9f\u52b9\u6027\u306e\u3042\u308b\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4e8b\u524d\u306e\u8a2d\u8a08\u304b\u3089\u5b9f\u65bd\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u307e\u3067\u306e\u4e00\u9023\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u6b63\u3057\u304f\u8e0f\u3080\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u3053\u3067\u306f\u3001\u52b9\u7387\u7684\u304b\u3064\u78ba\u5b9f\u306b\u6210\u679c\u3078\u3064\u306a\u3052\u308b\u305f\u3081\u306e6\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">1.\u8abf\u67fb\u306e\u300c\u76ee\u7684\u300d\u3068\u300c\u30bf\u30fc\u30b2\u30c3\u30c8\u300d\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u6700\u521d\u306b\u3001\u8abf\u67fb\u306e\u76ee\u7684\u3068\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u5b9a\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u300c\u306a\u3093\u3068\u306a\u304f\u6e80\u8db3\u5ea6\u3092\u77e5\u308a\u305f\u3044\u300d\u3068\u3044\u3046\u66d6\u6627\u306a\u76ee\u7684\u3067\u306f\u3001\u7d50\u679c\u304c\u51fa\u3066\u3082\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3064\u306a\u304c\u308a\u307e\u305b\u3093\u3002\u300c\u4eca\u56de\u306e\u8abf\u67fb\u3067\u4f55\u3092\u660e\u3089\u304b\u306b\u3057\u305f\u3044\u306e\u304b\u300d\u3092\u8a00\u8a9e\u5316\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u76ee\u7684\u3068\u30bf\u30fc\u30b2\u30c3\u30c8\u304c\u5b9a\u307e\u308b\u3053\u3068\u3067\u3001\u805e\u304f\u3079\u304d\u8cea\u554f\u306e\u5185\u5bb9\u3084\u9069\u5207\u306a\u8abf\u67fb\u624b\u6cd5\u304c\u81ea\u305a\u3068\u6c7a\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">2.\u4eee\u8aac\u3092\u7acb\u3066\u308b<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u6b21\u306b\u3001\u4eee\u8aac\u3092\u7acb\u3066\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u6e80\u8db3\u5ea6\u304c\u4f4e\u4e0b\u50be\u5411\u306b\u3042\u308b\u3068\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u306e\u88cf\u5074\u306b\u306f\u5fc5\u305a\u7406\u7531\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u4eee\u8aac\u3092\u7acb\u3066\u308b\u3053\u3068\u3067\u3001\u8abf\u67fb\u9805\u76ee\u306b\u53cd\u6620\u3067\u304d\u3001\u3088\u308a\u610f\u5473\u306e\u3042\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u5e83\u544a\u3067\u306e\u671f\u5f85\u5024\u304c\u9ad8\u3059\u304e\u3066\u3001\u5b9f\u4f53\u9a13\u304c\u8ffd\u3044\u3064\u3044\u3066\u3044\u306a\u3044\u306e\u3067\u306f\u306a\u3044\u304b\uff1f<\/li>\n\n\n\n<li>\u7af6\u5408\u4ed6\u793e\u304c\u3088\u308a\u9b45\u529b\u7684\u306a\u65b0\u6a5f\u80fd\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u305f\u306e\u3067\u306f\u306a\u3044\u304b\uff1f<\/li>\n\n\n\n<li>\u5b9f\u306f\u3001\u4f7f\u3044\u52dd\u624b\u3088\u308a\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u5fdc\u306b\u4e0d\u6e80\u304c\u3042\u308b\u306e\u3067\u306f\u306a\u3044\u304b\uff1f<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">3.\u76ee\u7684\u306b\u3042\u308f\u305b\u305f\u300c\u6307\u6a19\u300d\u3068\u300c\u624b\u6cd5\u300d\u3092\u9078\u5b9a\u3059\u308b<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u30b9\u30c6\u30c3\u30d71\u3067\u6c7a\u3081\u305f\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u300c3\u3064\u306e\u6307\u6a19\uff08NPS\u00ae\u30fbCSAT\u30fbCES\uff09\u300d\u3068\u300c6\u3064\u306e\u624b\u6cd5\u300d\u304b\u3089\u6700\u9069\u306a\u7d44\u307f\u5408\u308f\u305b\u3092\u9078\u3073\u307e\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th><strong>\u8abf\u67fb\u306e\u76ee\u7684\u4f8b<\/strong><\/th><th><strong>\u9069\u3057\u305f\u6307\u6a19<\/strong><\/th><th><strong>\u63a8\u5968\u3055\u308c\u308b\u624b\u6cd5<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u611b\u7740\u5ea6\u3092\u77e5\u308a\u305f\u3044<\/strong><\/td><td>NPS\u00ae<\/td><td>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u8abf\u67fb\u3001Web\u30a2\u30f3\u30b1\u30fc\u30c8<\/td><\/tr><tr><td><strong>\u63a5\u5ba2\u3084\u5546\u54c1\u306e\u8cea\u3092\u6539\u5584\u3057\u305f\u3044<\/strong><\/td><td>CSAT<\/td><td>\u8986\u9762\u8abf\u67fb\u3001Web\u30a2\u30f3\u30b1\u30fc\u30c8<\/td><\/tr><tr><td><strong>\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u306e\u64cd\u4f5c\u6027\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044<\/strong><\/td><td>CES<\/td><td>Web\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30e6\u30fc\u30b6\u30fc\u30c6\u30b9\u30c8<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u6b32\u5f35\u3063\u3066\u3059\u3079\u3066\u3092\u6df1\u6398\u308a\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4eca\u56de\u306e\u8abf\u67fb\u3067\u300c\u8ab0\u306e\u3001\u4f55\u306e\u884c\u52d5\u3092\u5909\u3048\u305f\u3044\u306e\u304b\u300d\u3068\u3044\u3046\u76ee\u7684\u306b\u3042\u308f\u305b\u3066\u30e1\u30a4\u30f3\u6307\u6a19\u3092\u3072\u3068\u3064\u6c7a\u3081\u308b\u3053\u3068\u304c\u3001\u7cbe\u5ea6\u306e\u9ad8\u3044\u8abf\u67fb\u306b\u306f\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">4.\u56de\u7b54\u3057\u3084\u3059\u3044\u300c\u8abf\u67fb\u7968\u300d\u3092\u4f5c\u6210\u3059\u308b<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u8abf\u67fb\u7968\uff08\u30a2\u30f3\u30b1\u30fc\u30c8\u7528\u7d19\u307e\u305f\u306fWeb\u30d5\u30a9\u30fc\u30e0\uff09\u306e\u826f\u3057\u60aa\u3057\u306f\u3001\u56de\u7b54\u7387\u3068\u30c7\u30fc\u30bf\u306e\u7cbe\u5ea6\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306e3\u70b9\u3092\u610f\u8b58\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u8a2d\u554f\u306f\u7d5e\u308a\u8fbc\u3080<\/li>\n\n\n\n<li>\u9806\u5e8f\u3092\u5de5\u592b\u3059\u308b<\/li>\n\n\n\n<li>\u5c02\u9580\u7528\u8a9e\u3092\u907f\u3051\u308b<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u8cea\u554f\u304c\u591a\u3044\u3068\u56de\u7b54\u8005\u304c\u96e2\u8131\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u300210\u554f\u301c15\u554f\u7a0b\u5ea6\u3001\u6240\u8981\u6642\u95933\u301c5\u5206\u4ee5\u5185\u3092\u76ee\u6307\u3059\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002\u307e\u305f\u3001\u6027\u5225\u306a\u3069\u306e\u7b54\u3048\u3084\u3059\u3044\u5c5e\u6027\u8cea\u554f\u304b\u3089\u306f\u3058\u3081\u3001\u5f90\u3005\u306b\u5177\u4f53\u7684\u306a\u8a55\u4fa1\u9805\u76ee\u3001\u6700\u5f8c\u306b<a href=\"\/service\/words\/free-answer\/\" target=\"_blank\" rel=\"noopener\">\u81ea\u7531\u8a18\u8ff0<\/a>\u3068\u3044\u3046\u6d41\u308c\u306b\u3059\u308b\u3068\u30b9\u30e0\u30fc\u30ba\u3067\u3059\u3002\u9867\u5ba2\u304c\u65e5\u5e38\u3067\u4f7f\u308f\u306a\u3044\u793e\u5185\u7528\u8a9e\u3084\u696d\u754c\u7528\u8a9e\u3082\u3001\u8aa4\u89e3\u3084\u56de\u7b54\u30df\u30b9\u3092\u62db\u304f\u305f\u3081\u3001\u907f\u3051\u308b\u3088\u3046\u306b\u3059\u308b\u306e\u304c\u30aa\u30b9\u30b9\u30e1\u3067\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">5.\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u8abf\u67fb\u3092\u5b9f\u65bd\u30fb\u914d\u4fe1\u3059\u308b<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u6e80\u8db3\u5ea6\u8abf\u67fb\u306b\u304a\u3044\u3066\u3001\u5b9f\u65bd\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u306f\u8cea\u554f\u5185\u5bb9\u3068\u540c\u3058\u304f\u3089\u3044\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb\uff08\u90fd\u5ea6\u8abf\u67fb\uff09\uff1a \u8cfc\u5165\u76f4\u5f8c\u3084\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u7d42\u4e86\u76f4\u5f8c\u306a\u3069\u3001\u4f53\u9a13\u304c\u65b0\u9bae\u306a\u3046\u3061\u306b\u5b9f\u65bd<\/li>\n\n\n\n<li>\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u8abf\u67fb\uff08\u5b9a\u671f\u8abf\u67fb\uff09\uff1a \u534a\u5e74\u301c1\u5e74\u306b\u4e00\u5ea6\u3001\u30d6\u30e9\u30f3\u30c9\u5168\u4f53\u306e\u5065\u5eb7\u8a3a\u65ad\u3068\u3057\u3066\u5b9f\u65bd<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4f53\u9a13\u304b\u3089\u6642\u9593\u304c\u7d4c\u904e\u3059\u308b\u307b\u3069\u8a18\u61b6\u306f\u98a8\u5316\u3057\u3001\u56de\u7b54\u306e\u7cbe\u5ea6\u304c\u4e0b\u304c\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u53ef\u80fd\u306a\u9650\u308a\u300c\u4f53\u9a13\u306b\u7d10\u3065\u3044\u305f\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u3067\u306e\u5b9f\u65bd\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">6.\u7d50\u679c\u3092\u96c6\u8a08\u30fb\u5206\u6790\u3057\u3001\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u843d\u3068\u3057\u8fbc\u3080<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u30c7\u30fc\u30bf\u304c\u96c6\u307e\u3063\u305f\u3089\u3001\u5358\u7d14\u96c6\u8a08\u3084\u30af\u30ed\u30b9\u96c6\u8a08\u3092\u304a\u3053\u306a\u3044\u3001\u8ab2\u984c\u3092\u62bd\u51fa\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u3082\u3063\u3068\u3082\u91cd\u8981\u306a\u306e\u306f\u300c\u8abf\u67fb\u3092\u3084\u308a\u3063\u3071\u306a\u3057\u306b\u3057\u306a\u3044\u300d\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u5206\u6790\u7d50\u679c\u3092\u95a2\u4fc2\u90e8\u7f72\u3078\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3057\u3001\u300c\u4e0d\u6e80\u304c\u591a\u3044\u9805\u76ee\u3092\u3044\u3064\u307e\u3067\u306b\u6539\u5584\u3059\u308b\u304b\u300d\u3068\u3044\u3046\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u7acb\u3066\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u307e\u305f\u3001\u56de\u7b54\u3057\u3066\u304f\u308c\u305f\u9867\u5ba2\u306b\u5bfe\u3057\u300c\u8abf\u67fb\u7d50\u679c\u306b\u3082\u3068\u3065\u304d\u3001\u3053\u306e\u3088\u3046\u306b\u6539\u5584\u3057\u307e\u3057\u305f\u300d\u3068\u5831\u544a\u3092\u304a\u3053\u306a\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u306f\u3055\u3089\u306b\u6df1\u307e\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u96c6\u8a08\u30fb\u5206\u6790\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3092\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u53c2\u7167\uff1a<a href=\"\/service\/column\/entry-012\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u3092\u5206\u6790\u3059\u308b\u65b9\u6cd5\u3068\u306f\uff1f\u96c6\u8a08\u65b9\u6cd5\u3084\u5206\u6790\u306e\u7a2e\u985e\u3001\u5b9f\u65bd\u3059\u308b\u624b\u9806\u306a\u3069\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index06\">\u305d\u306e\u307e\u307e\u4f7f\u3048\u308b\uff01\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u300c\u8cea\u554f\u9805\u76ee\u300d\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u8a2d\u8a08\u306b\u304a\u3044\u3066\u3001\u3082\u3063\u3068\u3082\u982d\u3092\u60a9\u307e\u305b\u308b\u306e\u304c\u300c\u5177\u4f53\u7684\u306b\u4f55\u3092\u805e\u304f\u3079\u304d\u304b\u300d\u3068\u3044\u3046\u70b9\u3067\u3059\u3002\u76ee\u7684\u3084\u5546\u6750\u306b\u3088\u3063\u3066\u7d30\u90e8\u306f\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u3069\u306e\u3088\u3046\u306a\u8abf\u67fb\u3067\u3082\u5171\u901a\u3057\u3066\u62bc\u3055\u3048\u3066\u304a\u304f\u3079\u304d\u57fa\u672c\u306e\u8a2d\u554f\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u3053\u3067\u306f\u3001\u3059\u3050\u306b\u6d3b\u7528\u3067\u304d\u308b\u8cea\u554f\u9805\u76ee\u3092\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5f62\u5f0f\u3067\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u56de\u7b54\u8005\u306e\u5c5e\u6027\u306b\u95a2\u3059\u308b\u8cea\u554f<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u5206\u6790\u306e\u969b\u306b\u300c\u3069\u306e\u3088\u3046\u306a\u5c64\u304c\u6e80\u8db3\uff08\u4e0d\u6e80\uff09\u3057\u3066\u3044\u308b\u306e\u304b\u300d\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u8cea\u554f\u3067\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th><strong>\u8cea\u554f\u5185\u5bb9<\/strong><\/th><th><strong>\u8cea\u554f\u6587\u306e\u4f8b<\/strong><\/th><th><strong>\u9078\u629e\u80a2\u306e\u4f8b<\/strong><\/th><th><strong>\u76ee\u7684<\/strong><\/th><\/tr><\/thead><tbody><tr><td>\u6027\u5225<\/td><td>\u3042\u306a\u305f\u306e\u6027\u5225\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/td><td>\u7537\u6027\u3001\u5973\u6027\u3001\u56de\u7b54\u3057\u306a\u3044<\/td><td>\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u306e\u504f\u308a\u3092\u78ba\u8a8d\u3059\u308b<\/td><\/tr><tr><td>\u5e74\u9f62<\/td><td>\u3042\u306a\u305f\u306e\u5e74\u9f62\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/td><td>10\u4ee3\u300120\u4ee3\u300130\u4ee3&#8230;<\/td><td>\u4e16\u4ee3\u5225\u306e\u30cb\u30fc\u30ba\u306e\u5dee\u7570\u3092\u5206\u6790\u3059\u308b<\/td><\/tr><tr><td>\u5c45\u4f4f\u5730<\/td><td>\u3042\u306a\u305f\u304c\u4f4f\u3093\u3067\u3044\u308b\u90fd\u9053\u5e9c\u770c\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/td><td>\u6771\u4eac\u90fd\u3001\u795e\u5948\u5ddd\u770c\u3001\u5343\u8449\u770c\u3001\u57fc\u7389\u770c\u2026<\/td><td>\u5730\u57df\u306b\u3088\u308b\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5dee\u3092\u78ba\u8a8d\u3059\u308b<\/td><\/tr><tr><td>\u5bb6\u65cf\u69cb\u6210<\/td><td>\u3042\u306a\u305f\u306e\u5bb6\u65cf\u69cb\u6210\u3092\u6b21\u306e\u4e2d\u304b\u3089\u9078\u3093\u3067\u304f\u3060\u3055\u3044\u3002<\/td><td>\u5358\u8eab\uff08\u4e00\u4eba\u66ae\u3089\u3057\uff09\u3001\u592b\u5a66\u306e\u307f\uff08\u5b50\u4f9b\u306a\u3057\uff09\u3001\u592b\u5a66\u3068\u5b50\u4f9b\uff08\u672a\u5c31\u5b66\u5150\u3042\u308a\uff09\u3001\u592b\u5a66\u3068\u5b50\u4f9b\uff08\u5c0f\u5b66\u751f\u30fb\u4e2d\u5b66\u751f\u3042\u308a\uff09\u3001\u592b\u5a66\u3068\u5b50\u4f9b\uff08\u9ad8\u6821\u751f\u4ee5\u4e0a\u30fb\u6210\u4eba\uff09\u306a\u3069<\/td><td>\u30e9\u30a4\u30d5\u30b9\u30c6\u30fc\u30b8\u306e\u628a\u63e1\u3001\u53ef\u51e6\u5206\u6240\u5f97\u3068\u652f\u51fa\u30d1\u30bf\u30fc\u30f3\u306e\u63a8\u6e2c<\/td><\/tr><tr><td>\u8077\u696d<\/td><td>\u3042\u306a\u305f\u306e\u8077\u696d\u3092\u6b21\u306e\u4e2d\u304b\u3089\u9078\u3093\u3067\u304f\u3060\u3055\u3044\u3002<\/td><td>\u4f1a\u793e\u54e1\u3001\u81ea\u55b6\u696d\u3001\u5b66\u751f\u306a\u3069<\/td><td>\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u3068\u6e80\u8db3\u5ea6\u306e\u76f8\u95a2\u3092\u898b\u308b<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30b5\u30fc\u30d3\u30b9\u30fb\u5546\u54c1\u306e\u8a8d\u77e5\u7d4c\u8def\u306b\u95a2\u3059\u308b\u8cea\u554f<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9867\u5ba2\u304c\u3069\u3053\u3067\u81ea\u793e\u3092\u77e5\u308a\u3001\u4f55\u3092\u671f\u5f85\u3057\u3066\u8cfc\u5165\u3057\u305f\u306e\u304b\u3092\u628a\u63e1\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th><strong>\u8cea\u554f\u5185\u5bb9<\/strong><\/th><th><strong>\u8cea\u554f\u6587\u306e\u4f8b<\/strong><\/th><th><strong>\u9078\u629e\u80a2\u306e\u4f8b<\/strong><\/th><th><strong>\u76ee\u7684<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>\u8a8d\u77e5\u7d4c\u8def<\/strong><\/td><td>\u3042\u306a\u305f\u304c\u25cb\u25cb\u3092\u77e5\u3063\u305f\u304d\u3063\u304b\u3051\u3092\u6b21\u306e\u4e2d\u304b\u3089\u9078\u3093\u3067\u304f\u3060\u3055\u3044\u3002<\/td><td>SNS\u3001Web\u691c\u7d22\u3001\u30c6\u30ec\u30d3CM\u3001\u30e9\u30b8\u30aa\u3001\u96d1\u8a8c\u3001\u30c1\u30e9\u30b7\u3001\u5e97\u982d\u3001\u77e5\u4eba\u306e\u7d39\u4ecb<\/td><td>\u3069\u306e\u5a92\u4f53\u304c\u6d41\u5165\u306b\u8ca2\u732e\u3057\u3066\u3044\u308b\u304b\u628a\u63e1\u3059\u308b<\/td><\/tr><tr><td><strong>\u8cfc\u5165\u306b\u81f3\u3063\u305f\u7406\u7531<\/strong><\/td><td>\u3042\u306a\u305f\u304c\u25cb\u25cb\u3092\u8cfc\u5165\u3057\u305f\u7406\u7531\u3092\u6b21\u306e\u4e2d\u304b\u3089\u9078\u3093\u3067\u304f\u3060\u3055\u3044\u3002<\/td><td>\u6d41\u884c\u3063\u3066\u3044\u308b\u304b\u3089\u3001\u4fa1\u683c\u304c\u624b\u9803\u3060\u3068\u611f\u3058\u305f\u304b\u3089\u3001\u5e83\u544a\u3084CM\u3067\u8208\u5473\u3092\u6301\u3063\u305f\u304b\u3089<\/td><td>\u3069\u306e\u3088\u3046\u306a\u4e8b\u8c61\u304c\u8cfc\u5165\u306e\u5f8c\u62bc\u3057\u3068\u306a\u3063\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b<\/td><\/tr><tr><td><strong>\u8cfc\u5165\u306e\u6c7a\u3081\u624b<\/strong><\/td><td>\u3042\u306a\u305f\u304c\u5546\u54c1\u3092\u8cfc\u5165\u3059\u308b\u969b\u306b\u91cd\u8996\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u9078\u3093\u3067\u304f\u3060\u3055\u3044\u3002<\/td><td>\u4fa1\u683c\u3001\u54c1\u8cea\u3001\u30c7\u30b6\u30a4\u30f3\u3001\u30d6\u30e9\u30f3\u30c9\u4fe1\u983c\u5ea6<\/td><td>\u9867\u5ba2\u304c\u91cd\u8996\u3057\u3066\u3044\u308b\u300c\u4fa1\u5024\u300d\u3092\u7279\u5b9a\u3059\u308b<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u7dcf\u5408\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u554f\u3046\u8cea\u554f\uff08NPS\u30fbCSAT\uff09<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u306b\u5bfe\u3059\u308b\u8a55\u4fa1\u3092\u6570\u5024\u5316\u3057\u307e\u3059\u3002\u524d\u8ff0\u3057\u305f\u6307\u6a19\u3092\u4f7f\u3044\u308f\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th><strong>\u8cea\u554f\u9805\u76ee<\/strong><\/th><th><strong>\u8cea\u554f\u6587\u306e\u4f8b<\/strong><\/th><th><strong>\u8a55\u4fa1\u5f62\u5f0f<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>\u7dcf\u5408\u6e80\u8db3\u5ea6(CSAT)<\/strong><\/td><td>\u672c\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u7dcf\u5408\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/td><td>5\u6bb5\u968e\uff08\u6e80\u8db3\u301c\u4e0d\u6e80\uff09<\/td><\/tr><tr><td><strong>\u63a8\u5968\u610f\u5411(NPS\u00ae)<\/strong><\/td><td>\u672c\u30b5\u30fc\u30d3\u30b9\u3092\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3067\u3059\u304b\uff1f<\/td><td>11\u6bb5\u968e\uff080\u301c10\uff09<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u54c1\u8cea\u30fb\u6a5f\u80fd\u30fb\u4fa1\u683c\u306b\u95a2\u3059\u308b\u8cea\u554f<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u5177\u4f53\u7684\u306a\u300c\u30e2\u30ce\u300d\u306b\u5bfe\u3059\u308b\u8a55\u4fa1\u3092\u6df1\u6398\u308a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th><strong>\u8cea\u554f\u9805\u76ee<\/strong><\/th><th><strong>\u8cea\u554f\u6587\u306e\u4f8b<\/strong><\/th><th><strong>\u76ee\u7684<\/strong><\/th><\/tr><\/thead><tbody><tr><td>\u54c1\u8cea\u30fb\u6a5f\u80fd<\/td><td>\u5546\u54c1\u306e\u4f7f\u3044\u52dd\u624b\u3084\u6a5f\u80fd\u6027\u306f\u3044\u304b\u304c\u3067\u3059\u304b\uff1f<\/td><td>\u5546\u54c1\u305d\u306e\u3082\u306e\u306e\u6539\u5584\u70b9\u3092\u898b\u3064\u3051\u308b<\/td><\/tr><tr><td>\u4fa1\u683c\u306e\u59a5\u5f53\u6027<\/td><td>\u5546\u54c1\u306e\u4fa1\u683c\u306f\u5185\u5bb9\u306b\u898b\u5408\u3063\u3066\u3044\u308b\u3068\u611f\u3058\u307e\u3059\u304b\uff1f<\/td><td>\u4fa1\u683c\u6226\u7565\uff08\u30b3\u30b9\u30d1\uff09\u306e\u59a5\u5f53\u6027\u3092\u6e2c\u308b<\/td><\/tr><tr><td>\u30c7\u30b6\u30a4\u30f3<\/td><td>\u5546\u54c1\u306e\u30c7\u30b6\u30a4\u30f3\u3084\u30d1\u30c3\u30b1\u30fc\u30b8\u306f\u3044\u304b\u304c\u3067\u3059\u304b\uff1f<\/td><td>\u898b\u305f\u76ee\u3084UI\u306e\u9b45\u529b\u3092\u8a55\u4fa1\u3059\u308b<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u63a5\u5ba2\u30fb\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u306b\u95a2\u3059\u308b\u8cea\u554f<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u300c\u30d2\u30c8\u300d\u3084\u300c\u30bd\u30d5\u30c8\u9762\u300d\u306e\u8a55\u4fa1\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u5b9f\u5e97\u8217\u3084<a href=\"\/service\/words\/btob\/\" target=\"_blank\" rel=\"noopener\">BtoB<\/a>\u3001SaaS\u306a\u3069\u3067\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th><strong>\u8cea\u554f\u9805\u76ee<\/strong><\/th><th><strong>\u8cea\u554f\u6587\u306e\u4f8b<\/strong><\/th><th><strong>\u76ee\u7684<\/strong><\/th><\/tr><\/thead><tbody><tr><td>\u63a5\u5ba2\u5bfe\u5fdc<\/td><td>\u5f0a\u793e\u30b9\u30bf\u30c3\u30d5\u306e\u5bfe\u5fdc\u306f\u3044\u304b\u304c\u3067\u3057\u305f\u304b\uff1f<\/td><td>\u73fe\u5834\u306e\u63a5\u5ba2\u30b9\u30ad\u30eb\u306e\u628a\u63e1\u3068\u5411\u4e0a<\/td><\/tr><tr><td>\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9<\/td><td>\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u56de\u7b54\u307e\u3067\u306e\u901f\u3055\u306f\u3044\u304b\u304c\u3067\u3057\u305f\u304b\uff1f<\/td><td>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u767a\u898b\u3059\u308b<\/td><\/tr><tr><td>\u8aac\u660e\u306e\u308f\u304b\u308a\u3084\u3059\u3055<\/td><td>\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8aac\u660e\u306f\u7406\u89e3\u3057\u3084\u3059\u304b\u3063\u305f\u3067\u3059\u304b\uff1f<\/td><td>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u8cea\u3092\u8a55\u4fa1\u3059\u308b<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30b5\u30fc\u30d3\u30b9\u30fb\u5546\u54c1\u306b\u95a2\u3059\u308b\u8981\u671b\u3068\u610f\u898b\uff08\u81ea\u7531\u8a18\u8ff0\uff09\u306b\u5bfe\u3059\u308b\u8cea\u554f<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9078\u629e\u80a2\u3060\u3051\u3067\u306f\u62fe\u3044\u304d\u308c\u306a\u3044\u3001\u9867\u5ba2\u306e\u751f\u306e\u58f0\uff08\u5b9a\u6027\u60c5\u5831\uff09\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th><strong>\u8cea\u554f\u5185\u5bb9<\/strong><\/th><th><strong>\u8cea\u554f\u6587\u306e\u4f8b<\/strong><\/th><\/tr><\/thead><tbody><tr><td>\u5177\u4f53\u7684\u306a\u4e0d\u6e80\u70b9<\/td><td>\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3001\u4e0d\u4fbf\u306b\u611f\u3058\u305f\u70b9\u304c\u3042\u308c\u3070\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/td><\/tr><tr><td>\u6539\u5584\u306e\u30a2\u30a4\u30c7\u30a2<\/td><td>\u300c\u3082\u3063\u3068\u3053\u3046\u3057\u3066\u307b\u3057\u3044\u300d\u3068\u3044\u3046\u3054\u8981\u671b\u304c\u3042\u308c\u3070\u81ea\u7531\u306b\u3054\u8a18\u5165\u304f\u3060\u3055\u3044\u3002<\/td><\/tr><tr><td>\u304a\u8912\u3081\u306e\u8a00\u8449<\/td><td>\u3068\u304f\u306b\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u70b9\u3084\u3001\u30b9\u30bf\u30c3\u30d5\u3078\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u3042\u308c\u3070\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044\u3002<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u5c06\u6765\u7684\u306a\u30ea\u30d4\u30fc\u30c8\u306e\u6709\u7121\u306b\u95a2\u3059\u308b\u8cea\u554f<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4eca\u5f8c\u306e\u53ce\u76ca\uff08LTV\uff09\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<figure><div class=\"mdl_am_table_01\"><table><thead><tr><th><strong>\u8cea\u554f\u5185\u5bb9<\/strong><\/th><th><strong>\u8cea\u554f\u6587\u306e\u4f8b<\/strong><\/th><th><strong>\u9078\u629e\u80a2\u306e\u4f8b<\/strong><\/th><\/tr><\/thead><tbody><tr><td>\u518d\u5229\u7528\u610f\u5411<\/td><td>\u4eca\u5f8c\u3082\u672c\u30b5\u30fc\u30d3\u30b9\u3092\u7d99\u7d9a\u3057\u3066\u5229\u7528\u3057\u305f\u3044\u3067\u3059\u304b\u3002<\/td><td>\u305c\u3072\u5229\u7528\u3057\u305f\u3044\u301c\u5229\u7528\u3057\u305f\u304f\u306a\u3044<\/td><\/tr><tr><td>\u5229\u7528\u983b\u5ea6<\/td><td>\u4eca\u5f8c\u3001\u3069\u306e\u7a0b\u5ea6\u306e\u983b\u5ea6\u3067\u5229\u7528\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u304b\u3002<\/td><td>\u90311\u56de\u3001\u67081\u56de\u3001\u5e74\u6570\u56de\u306a\u3069<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/column-entry-016-image010.webp\" alt=\"\" class=\"wp-image-29203\"\/><\/figure>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index07\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u56de\u7b54\u7387\u3092\u9ad8\u3081\u308b3\u3064\u306e\u30b3\u30c4<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u8abf\u67fb\u7968\u304c\u5b8c\u6210\u3057\u3066\u3082\u3001\u56de\u7b54\u304c\u96c6\u307e\u3089\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u3053\u3067\u6700\u5f8c\u306b\u3001\u8cea\u306e\u9ad8\u3044\u56de\u7b54\u3092\u591a\u304f\u96c6\u3081\u308b\u305f\u3081\u306b\u6b20\u304b\u305b\u306a\u30443\u3064\u306e\u30b3\u30c4\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u8a2d\u554f\u6570\u306f\u6975\u9650\u307e\u3067\u6e1b\u3089\u3059<\/li>\n\n\n\n<li>\u300c\u30db\u30c3\u30c8\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u3092\u9003\u3055\u305a\u306b\u914d\u4fe1\u3059\u308b<\/li>\n\n\n\n<li>\u5192\u982d\u3067\u300c\u56de\u7b54\u306e\u30e1\u30ea\u30c3\u30c8\uff08\u6240\u8981\u6642\u9593\u30fb\u8b1d\u793c\uff09\u300d\u3092\u4f1d\u3048\u308b<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u8a2d\u554f\u6570\u306f\u6975\u9650\u307e\u3067\u6e1b\u3089\u3059<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u306b\u304a\u3044\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u3082\u3063\u3068\u3082\u8ca0\u62c5\u306b\u611f\u3058\u308b\u306e\u306f\u300c\u8a2d\u554f\u306e\u591a\u3055\u300d\u3067\u3059\u3002\u8cea\u554f\u304c\u4f55\u753b\u9762\u306b\u3082\u308f\u305f\u3063\u3066\u7d9a\u304f\u3068\u3001\u9014\u4e2d\u3067\u96c6\u4e2d\u529b\u304c\u5207\u308c\u3001\u9069\u5f53\u306b\u56de\u7b54\u3057\u305f\u308a\u3001\u6700\u60aa\u306e\u5834\u5408\u306f\u753b\u9762\u3092\u9589\u3058\u305f\u308a\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u308c\u3092\u9632\u3050\u305f\u3081\u306b\u306f\u3001\u8a2d\u8a08\u6bb5\u968e\u3067\u300c\u305d\u306e\u8cea\u554f\u306f\u672c\u5f53\u306b\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3064\u306a\u304c\u308b\u304b\uff1f\u300d\u3092\u81ea\u554f\u81ea\u7b54\u3057\u3001\u9805\u76ee\u3092\u7d5e\u308a\u8fbc\u3080\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u672c\u8cea\u7684\u306a\u8ab2\u984c\u89e3\u6c7a\u306b\u5fc5\u8981\u306a\u8a2d\u554f\u3060\u3051\u306b\u7d5e\u308b\u3053\u3068\u3067\u3001\u6700\u5f8c\u307e\u3067\u4e01\u5be7\u306b\u7b54\u3048\u3066\u3082\u3089\u3048\u308b\u78ba\u7387\u304c\u98db\u8e8d\u7684\u306b\u9ad8\u307e\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u300c\u30db\u30c3\u30c8\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u3092\u9003\u3055\u305a\u306b\u914d\u4fe1\u3059\u308b<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u52b9\u679c\u306f\u3001\u4f53\u9a13\u304b\u3089\u3069\u308c\u3060\u3051\u6642\u9593\u304c\u7d4c\u904e\u3057\u305f\u304b\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u5de6\u53f3\u3055\u308c\u307e\u3059\u3002\u8cfc\u5165\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u304b\u3089\u6642\u9593\u304c\u7d4c\u3064\u307b\u3069\u8a18\u61b6\u306f\u66d6\u6627\u306b\u306a\u308a\u3001\u56de\u7b54\u3078\u306e\u71b1\u91cf\u3082\u4e0b\u304c\u3063\u3066\u3057\u307e\u3046\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u305f\u3068\u3048\u3070\u3001EC\u30b5\u30a4\u30c8\u3067\u3042\u308c\u3070\u5546\u54c1\u5230\u7740\u306e\u6570\u65e5\u5f8c\u3001\u5e97\u8217\u3067\u3042\u308c\u3070\u6765\u5e97\u5f53\u65e5\u3001\u30b5\u30dd\u30fc\u30c8\u7a93\u53e3\u3067\u3042\u308c\u3070\u5bfe\u5fdc\u5b8c\u4e86\u306e\u76f4\u5f8c\u306a\u3069\u3001\u9867\u5ba2\u306e\u8a18\u61b6\u304c\u300c\u30db\u30c3\u30c8\u300d\u306a\u3046\u3061\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5c4a\u3051\u308b\u306e\u304c\u7406\u60f3\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4f53\u9a13\u3068\u8abf\u67fb\u306e\u8ddd\u96e2\u3092\u7e2e\u3081\u308b\u3053\u3068\u3067\u3001\u5177\u4f53\u7684\u3067\u9bae\u5ea6\u306e\u9ad8\u3044\u672c\u97f3\u3092\u5f15\u304d\u51fa\u305b\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u5192\u982d\u3067\u300c\u56de\u7b54\u306e\u30e1\u30ea\u30c3\u30c8\uff08\u6240\u8981\u6642\u9593\u30fb\u8b1d\u793c\uff09\u300d\u3092\u4f1d\u3048\u308b<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u5192\u982d\u306b\u3001\u305d\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u56de\u7b54\u8005\u306b\u3068\u3063\u3066\u3069\u306e\u7a0b\u5ea6\u306e\u8ca0\u62c5\u306b\u306a\u308a\u3001\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u304b\u3092\u660e\u793a\u3059\u308b\u3053\u3068\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u300c\u3053\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306f2\u5206\u3067\u7d42\u308f\u308a\u307e\u3059\u300d\u3068\u6240\u8981\u6642\u9593\u3092\u5177\u4f53\u7684\u306b\u4f1d\u3048\u305f\u308a\u3001\u300c\u56de\u7b54\u8005\u306b\u306f<a href=\"\/service\/words\/coupon\/\" target=\"_blank\" rel=\"noopener\">\u30af\u30fc\u30dd\u30f3<\/a>\u3092\u5dee\u3057\u4e0a\u3052\u307e\u3059\u300d\u3068\u8b1d\u793c\u3092\u63d0\u793a\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u5b89\u5fc3\u3057\u3066\u56de\u7b54\u3092\u958b\u59cb\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u307e\u305f\u3001\u300c\u7686\u69d8\u306e\u58f0\u3092\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u6d3b\u304b\u3057\u307e\u3059\u300d\u3068\u3001\u56de\u7b54\u304c\u4f01\u696d\u306b\u3068\u3063\u3066\u3069\u308c\u307b\u3069\u4fa1\u5024\u304c\u3042\u308b\u306e\u304b\u3068\u3044\u3046\u610f\u7fa9\u3092\u4f1d\u3048\u308b\u3053\u3068\u3082\u3001\u5354\u529b\u7684\u306a\u59ff\u52e2\u3092\u5f15\u304d\u51fa\u3059\u5fc3\u7406\u7684\u306a\u5f8c\u62bc\u3057\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n<div id=\"service\">\r\n    <a href=\"\/service\/online-research\/survey\/\" rel=\"noopener\" class=\"article_linkbn\">\r\n        <img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/bn_online-research-survey.webp\" alt=\"\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\">\r\n    <\/a>\r\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/column-entry-016-image011.webp\" alt=\"\" class=\"wp-image-29204\"\/><\/figure>\n\n\n\n<h2 class=\"mdl_am_h2\" id=\"Index08\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3067\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u58f2\u4e0a\u62e1\u5927\u3092\u76ee\u6307\u305d\u3046<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u5358\u306b\u300c\u304a\u5ba2\u69d8\u304c\u559c\u3093\u3067\u3044\u308b\u304b\u300d\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<span 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mdl_am_align_left\">\u300c\u81ea\u793e\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6b63\u78ba\u306b\u6e2c\u308a\u305f\u3044\u300d\u300c\u4eca\u306e\u8abf\u67fb\u65b9\u6cd5\u3092\u30d6\u30e9\u30c3\u30b7\u30e5\u30a2\u30c3\u30d7\u3057\u305f\u3044\u300d\u3068\u304a\u8003\u3048\u306e\u62c5\u5f53\u8005\u69d8\u306f\u3001\u305c\u3072\u304a\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p_s2 mdl_am_align_left\">\u203bNPS\u00ae\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u00ae\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n<div class=\"mm-author-section\">\r\n  <h2 class=\"mm-author-section__title\">\u76e3\u4fee<\/h2>\r\n  <div class=\"mm-author-section__content\">\r\n    <div class=\"mm-author-section__logo\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.macromill.com\/service\/wp-content\/uploads\/logo_mm_author.png\" alt=\"Macromill Logo\">\r\n    <\/div>\r\n    <div class=\"mm-author-section__details\">\r\n      <h3 class=\"mm-author-section__name\">Macromill News \u4e8b\u52d9\u5c40<\/h3>\r\n      <p class=\"mm-author-section__supervisor\">\u76e3\u4fee\uff1a\u682a\u5f0f\u4f1a\u793e\u30de\u30af\u30ed\u30df\u30eb \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e6\u30cb\u30c3\u30c8<\/p>\r\n      <p class=\"mm-author-section__description mm-author-only-pc\">\r\n        20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <p class=\"mm-author-section__description mm-author-only-sp\">\r\n    20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n  <\/p>\r\n  <div class=\"mm-author-section__newsletter\">\r\n    <p class=\"mm-author-section__newsletter-prompt\">\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u767b\u9332\u306f\u3053\u3061\u3089<\/p>\r\n    <div id=\"pardot-form-cta_mlmg03\">\r\n      <script><\/script>\r\n      <noscript>\r\n        <iframe id=\"iframe_cta_mlmg03\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2l4\"><\/iframe>\r\n      <\/noscript>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n<div id=\"pardot-form-cta_mlmg03\" style=\"display:none;\">\r\n  <script><\/script>\r\n  <noscript>\r\n    <iframe id=\"iframe_cta_mlmg03\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2l4\"><\/iframe>\r\n  <\/noscript>\r\n<\/div>\r\n<script>\r\n(function () {\r\n  var form = 'https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2l4';\r\n  var params = window.location.search;\r\n  var container = document.getElementById('pardot-form-cta_mlmg03');\r\n  if (!container) return;\r\n  var iframe = document.createElement('iframe');\r\n  iframe.id = 'iframe_cta_mlmg03';\r\n  iframe.src = form + params;\r\n  iframe.width = 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display:none;\r\n}\r\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>\u9867\u5ba2\u306e\u4fa1\u5024\u89b3\u304c\u591a\u69d8\u5316\u3057\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u304c\u96e3\u3057\u304f\u306a\u3063\u3066\u3044\u308b\u73fe\u4ee3\u3067\u306f\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u5b9f\u65bd\u3057\u3066\u3044\u308b\u304c\u3001\u809d\u5fc3\u306e\u56de\u7b54\u304c\u96c6\u307e\u3089\u306a\u3044\u300d\u300c\u5206\u6790\u7d50\u679c\u3092\u3069\u3046\u5177\u4f53\u7684\u306a\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7e4b\u3052\u308c\u3070\u3044\u3044\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002 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