{"id":1821,"date":"2019-03-04T13:37:05","date_gmt":"2019-03-04T04:37:05","guid":{"rendered":"https:\/\/const.www.macromill.com\/service\/?post_type=column&#038;p=1821"},"modified":"2025-12-26T11:50:52","modified_gmt":"2025-12-26T02:50:52","slug":"researcher-017","status":"publish","type":"column","link":"https:\/\/www.macromill.com\/service\/column\/researcher-017\/","title":{"rendered":"\u3010\u7b2c1\u8a71\u3011\u73fe\u5834\u3067\u8d77\u304d\u3066\u3044\u308b\u8ab2\u984c\uff5cNPS\u3092\u4f7f\u3044\u3053\u306a\u3059\u65b9\u6cd5"},"content":{"rendered":"\n<p class=\"mdl_am_p mdl_am_align_left\">\u8fd1\u5e74\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6307\u6a19\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u300c\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08Net Promoter Score\uff09<sup>\u00ae<\/sup>\u300d\u3002\u982d\u6587\u5b57\u3092\u3068\u3063\u3066\u300cNPS<sup>\u00ae<\/sup>\uff08\u203b1\uff09\u300d\u3068\u547c\u3070\u308c\u3001\u81ea\u793e\u3067\u63a1\u7528\u3055\u308c\u3066\u3044\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u4eca\u56de\u306f\u3053\u306eNPS<sup>\u00ae<\/sup>\u3092\u4f7f\u3044\u3053\u306a\u3059\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u5ff5\u306e\u305f\u3081\u3001NPS<sup>\u00ae<\/sup>\u306e\u57fa\u672c\u3092\u304a\u3055\u3089\u3044\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">NPS<sup>\u00ae<\/sup>\u306f\u3001\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u540d\u8a89\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u306e\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u304c\u63d0\u5531\u3057\u305f\u300c\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u6307\u6a19\u300d\u3067\u3059\u3002\u8074\u53d6\u65b9\u6cd5\u3001\u7d50\u679c\u306e\u7b97\u51fa\u65b9\u6cd5\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3002<\/p>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u8a55\u4fa1\u5bfe\u8c61\u306e\u30d6\u30e9\u30f3\u30c9\u6bce\u306b\u300c\u304a\u3059\u3059\u3081\u5ea6\u5408\u3044\u300d\u309211\u6bb5\u968e\uff080\u70b9\uff5e10\u70b9\uff09\u3067\u8074\u53d6<\/li>\n\n\n\n<li>\u56de\u7b54\u7d50\u679c\u304b\u3089\u3001\u63a8\u5968\u8005\uff089\u70b9\u30fb10\u70b9\uff09\u3001\u4e2d\u7acb\u8005\uff087\u70b9\u30fb8\u70b9\uff09\u3001\u6279\u5224\u8005\uff080\u70b9\uff5e6\u70b9\uff09\u3092\u8a2d\u5b9a\u3057\u3001\u63a8\u5968\u8005\u306e\u6bd4\u7387\u304b\u3089\u6279\u5224\u8005\u306e\u6bd4\u7387\u3092\u5f15\u3044\u305f\u5024\u304cNPS<sup>\u00ae<\/sup>\u3068\u306a\u308b<\/li>\n<\/ul>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u3046\u3057\u3066\u7b97\u51fa\u3055\u308c\u305f\u7d50\u679c\u306f\u3001\u4f01\u696d\u306e\u58f2\u4e0a\u3084\u5229\u76ca\u306e\u6210\u9577\u7387\u3068\u76f8\u95a2\u304c\u3042\u308b\u3068\u3055\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u7d4c\u55b6\u306e\u8a55\u4fa1\u6307\u6a19\u3068\u3057\u3066\u63a1\u7528\u3092\u691c\u8a0e\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/column-researcher-017-image002.webp\" alt=\"NPS\u00ae\u306e\u30a4\u30e1\u30fc\u30b8\" class=\"wp-image-22678\"\/><\/figure>\n\n\n\n<p class=\"mdl_am_p_s2 mdl_am_align_center\">\u56f31\u3000NPS<sup>\u00ae<\/sup>\u306e\u30a4\u30e1\u30fc\u30b8<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\">NPS\u3067\u3088\u304f\u3042\u308b\u8a71<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">NPS<sup>\u00ae<\/sup>\u306f\u3001\u8a2d\u554f\u30921\u554f\u3060\u3051\u8ffd\u52a0\u3059\u308b\u3060\u3051\u3067\u8074\u53d6\u3067\u304d\u308b\u70b9\u3001\u7b97\u51fa\u65b9\u6cd5\u304c\u6bd4\u8f03\u7684\u7c21\u5358\u306a\u70b9\u3001\u6210\u9577\u7387\u306b\u76f8\u95a2\u304c\u3042\u308b\u306a\u3069\u7d4c\u55b6\u6307\u6a19\u3068\u3057\u3066\u6709\u52b9\u305d\u3046\u306a\u70b9\u304c\u8a55\u4fa1\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u611f\u3058\u307e\u3059\u3002\u7279\u306b\u6210\u9577\u7387\u3068\u306e\u76f8\u95a2\u306f\u7d4c\u55b6\u5c64\u306b\u6ce8\u76ee\u3055\u308c\u3001\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u3067NPS<sup>\u00ae<\/sup>\u306e\u63a1\u7528\u304c\u6c7a\u307e\u3063\u305f\u3068\u3044\u3046\u8a71\u3092\u305f\u3073\u305f\u3073\u8033\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u305d\u306e\u4e00\u65b9\u3067\u3001NPS<sup>\u00ae<\/sup>\u3092\u5b9f\u969b\u306b\u6d3b\u7528\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u69d8\u3005\u306a\u554f\u984c\u306b\u76f4\u9762\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u826f\u304f\u8033\u306b\u3059\u308b\u8a71\u3068\u3057\u3066\u306f\u3001\u300c\u81ea\u793e\u4ed6\u793e\u554f\u308f\u305a\u3001NPS<sup>\u00ae<\/sup>\u304c\u5927\u5e45\u306b\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308b\u300d\u3068\u3044\u3063\u305f\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002\u7af6\u5408\u3092\u542b\u3081\u3066\u8ed2\u4e26\u307f\u30b9\u30b3\u30a2\u304c\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308b\u305f\u3081\u3001\u300c\u305d\u3082\u305d\u3082\u3053\u306e\u6307\u6a19\u3001\u4f7f\u3048\u308b\u306e\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u8b70\u8ad6\u306b\u767a\u5c55\u3059\u308b\u3053\u3068\u3082\u3042\u308b\u3088\u3046\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u7d4c\u55b6\u9663\u304b\u3089\u306fKPI\u3068\u3057\u3066\u306e\u6d3b\u7528\u3092\u6c42\u3081\u3089\u308c\u308b\u4e00\u65b9\u3067\u3001\u5b9f\u969b\u306b\u306f\u3068\u3066\u3082\u5831\u544a\u3067\u304d\u305d\u3046\u3082\u306a\u3044\u30de\u30a4\u30ca\u30b9\u306e\u6210\u7e3e\u304c\u3067\u308b\u3053\u3068\u3082\u591a\u3044NPS<sup>\u00ae<\/sup>\u3002\u73fe\u5834\u304b\u3089\u3059\u308c\u3070\u3001\u624b\u8efd\u305d\u3046\u306b\u898b\u3048\u3066\u5b9f\u306f\u6271\u3044\u306e\u96e3\u3057\u3044\u624b\u6cd5\u3068\u3082\u8a00\u3048\u305d\u3046\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u672c\u30b3\u30e9\u30e0\u3067\u306f\u3001NPS<sup>\u00ae<\/sup>\u3092\u3088\u308a\u4f7f\u3044\u3084\u3059\u304f\u3059\u308b\u305f\u3081\u306b\u3001\u69d8\u3005\u306a\u8996\u70b9\u3067\u300cNPS<sup>\u00ae<\/sup>\u3068\u306f\u4f55\u304b\uff1f\u300d\u3092\u8003\u3048\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u5358\u7d14\u3060\u3051\u308c\u3069\u3082\u3001\u5965\u6df1\u3044NPS<sup>\u00ae<\/sup>\u3002\u3053\u306e\u30b3\u30e9\u30e0\u304c\u305d\u306e\u7406\u89e3\u3092\u6df1\u3081\u308b\u305f\u3081\u306e\u4e00\u52a9\u306b\u306a\u308c\u3070\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\">\u30c6\u30fc\u30de\u306e\u7279\u5b9a\uff5eNPS\u306e\u8ab2\u984c\u306e\u6574\u7406\uff5e<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">NPS<sup>\u00ae<\/sup>\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u3042\u308b\u306e\u304b\u3092\u307e\u305a\u306f\u6574\u7406\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u8003\u3048\u308b\u3079\u304d\u8996\u70b9\u306f\u3001\u5927\u304d\u304f\u4ee5\u4e0b\u306e3\u3064\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">1. \u8074\u53d6\u65b9\u6cd5\u306e\u8996\u70b9<\/h3>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>11\u6bb5\u968e\u8a55\u4fa1\u306e\u8074\u53d6\u3067\u826f\u3044\u306e\u304b\uff1f<\/li>\n\n\n\n<li>\u305d\u3082\u305d\u3082\u8074\u53d6\u5185\u5bb9\u306f\u300c\u63a8\u5968\u5ea6\u5408\u3044\u300d\u3067\u826f\u3044\u306e\u304b\uff1f\u3000\u2026\u306a\u3069<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">2. \u5206\u6790\u65b9\u6cd5\u306e\u8996\u70b9<\/h3>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u63a8\u5968\u8005\uff1d9\u70b9\u30fb10\u70b9\u3001\u4e2d\u7acb\u8005\uff1d7\u70b9\u30fb8\u70b9\u3001\u6279\u5224\u8005\uff1d6\u70b9\u4ee5\u4e0b\u306e\u5b9a\u7fa9\u306e\u662f\u975e<\/li>\n\n\n\n<li>\u300c\u63a8\u5968\u8005\uff0d\u6279\u5224\u8005\uff1dNPS<sup>\u00ae<\/sup>\u300d\u306e\u5b9a\u7fa9\u306e\u662f\u975e\u3000\u2026\u306a\u3069<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">3. \u7d50\u679c\u306e\u89e3\u91c8\u306e\u8996\u70b9<\/h3>\n\n\n\n<ul class=\"mdl_am_list\">\n<li>\u7d50\u679c\u3092\u3069\u3046\u89e3\u91c8\u3059\u308c\u3070\u826f\u3044\u306e\u304b\uff1f\uff08\u7279\u306b\u30de\u30a4\u30ca\u30b9\u306e\u5834\u5408\uff09<\/li>\n\n\n\n<li>\u7d50\u679c\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6253\u3061\u624b\u3092\u3069\u3046\u8aad\u307f\u89e3\u3051\u3070\u826f\u3044\u306e\u304b\uff1f\u3000\u2026\u306a\u3069<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/column-researcher-017-image003.webp\" alt=\"NPS\u00ae\u306e\u8ab2\u984c\" class=\"wp-image-22680\"\/><\/figure>\n\n\n\n<p class=\"mdl_am_p_s2 mdl_am_align_center\">\u56f32\u3000NPS<sup>\u00ae<\/sup>\u306e\u8ab2\u984c<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u308c\u30893\u3064\u306e\u3046\u3061\u3001\u300c1\uff0e\u8074\u53d6\u65b9\u6cd5\u300d\u300c2\uff0e\u5206\u6790\u65b9\u6cd5\u300d\u306f\u3001NPS<sup>\u00ae<\/sup>\u306e\u8af8\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u6839\u5e79\u306b\u5f53\u305f\u308b\u91cd\u8981\u306a\u8996\u70b9\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u305d\u306e\u4e00\u65b9\u3067\u3053\u306e\u90e8\u5206\u3092\u5909\u66f4\u3059\u308b\u3068\u3001\u305d\u3082\u305d\u3082\u300cNPS<sup>\u00ae<\/sup>\u300d\u3067\u306f\u306a\u304f\u300c\u72ec\u81ea\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u6307\u6a19\u300d\u306e\u4f5c\u6210\u306b\u3064\u306a\u304c\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4f8b\u3048\u3070\u3001\u300c11\u6bb5\u968e\u306e\u8074\u53d6\u65b9\u6cd5\u3067\u306f\u306a\u304f10\u6bb5\u968e\u3068\u3057\u3001\u63a8\u5968\u8005\u306e\u5b9a\u7fa9\u306f7\u70b9\u4ee5\u4e0a\u300d\u3068\u5909\u66f4\u3057\u3066\u3001\u5206\u6790\u7d50\u679c\u304c\u30d7\u30e9\u30b9\u306e\u5024\u3067\u5b89\u5b9a\u3057\u305f\u3068\u3057\u307e\u3059\u3002\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u6307\u6a19\u3068\u3057\u3066\u306f\u4f7f\u3044\u3084\u3059\u304f\u306a\u3063\u305f\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u305d\u308c\u306f\u3059\u3067\u306b\u300cNPS<sup>\u00ae<\/sup>\u300d\u3067\u306f\u306a\u304f\u3001\u72ec\u81ea\u6307\u6a19\u3068\u306a\u3063\u3066\u306f\u3044\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002NPS<sup>\u00ae<\/sup>\u306e\u63a1\u7528\u3092\u6c7a\u3081\u305f\u7d4c\u55b6\u9663\u304b\u3089\u306f\u3001\u300cNPS<sup>\u00ae<\/sup>\u3067\u9ad8\u3044\u30b9\u30b3\u30a2\u304c\u51fa\u306a\u3044\u305f\u3081\u306b\u3001\u5225\u306e\u6307\u6a19\u3092\u4f5c\u3063\u305f\u300d\u3068\u3082\u898b\u3089\u308c\u3066\u3057\u307e\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">NPS<sup>\u00ae<\/sup>\u3092\u4f7f\u3044\u3053\u306a\u3059\u305f\u3081\u306b\u306f\u3001\u300c3\uff0e\u7d50\u679c\u306e\u89e3\u91c8\u300d\u306e\u8996\u70b9\u3067\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3057NPS<sup>\u00ae<\/sup>\u306b\u5bfe\u3059\u308b\u77e5\u898b\u3092\u6df1\u3081\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u305d\u3046\u3067\u3059\u3002\u5f93\u3063\u3066\u672c\u30b3\u30e9\u30e0\u3067\u306f\u3001\u3053\u306e\u300c3\uff0e\u7d50\u679c\u306e\u89e3\u91c8\u300d\u306e\u8996\u70b9\u306b\u30c6\u30fc\u30de\u3092\u7d5e\u308a\u3001NPS<sup>\u00ae<\/sup>\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\">\u300c\u7d50\u679c\u306e\u89e3\u91c8\u300d\u306e\u8996\u70b9\u304b\u3089\u3001NPS\u306e\u8ab2\u984c\u3092\u6574\u7406<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3067\u306f\u3001NPS<sup>\u00ae<\/sup>\u306e\u300c\u7d50\u679c\u306e\u89e3\u91c8\u300d\u306e\u8996\u70b9\u3067\u8ab2\u984c\u3092\u6574\u7406\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u30de\u30a4\u30ca\u30b9\u30b9\u30b3\u30a2\u306e\u8a55\u4fa1\u65b9\u6cd5\u304c\u308f\u304b\u3089\u306a\u3044<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4f8b\uff1a\u300c\u81ea\u793e\u4ed6\u793e\u542b\u3081\u3066NPS<sup>\u00ae<\/sup>\u304c\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u89e3\u91c8\u306b\u56f0\u308a\u307e\u3059\u3002\u300d<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">\u76ee\u6a19\u5024\u8a2d\u5b9a\u304c\u3057\u306b\u304f\u3044<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4f8b\uff1a\u300cNPS<sup>\u00ae<\/sup>\u3092KPI\u3068\u8a2d\u5b9a\u3057\u305f\u5834\u5408\u3001\u3044\u304f\u3064\u4ee5\u4e0a\u3092\u76ee\u6307\u3059\u3079\u304d\u304b\u308f\u304b\u308a\u307e\u305b\u3093\u3002\u300d<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"mdl_am_h3\">NPS\u3092\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u8981\u56e0\u304c\u4e0d\u660e<\/h3>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u4f8b\uff1a\u300cNPS<sup>\u00ae<\/sup>\u3092\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u30ad\u30fc\u30c9\u30e9\u30a4\u30d0\u30fc\u304c\u308f\u304b\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u3001NPS<sup>\u00ae<\/sup>\u5411\u4e0a\u306e\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u65bd\u7b56\u306e\u7acb\u6848\u306e\u96e3\u6613\u5ea6\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u300d<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3053\u308c\u3089\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u3088\u304f\u805e\u3053\u3048\u3066\u304d\u307e\u3059\u3002\u3053\u308c\u306fNPS<sup>\u00ae<\/sup>\u306e\u904b\u7528\u6642\u306b\u76f4\u9762\u3059\u308b\u8ab2\u984c\u3068\u8a00\u3044\u63db\u3048\u3066\u3082\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u5b9f\u969b\u306b\u3001\u201cNPS<sup>\u00ae<\/sup>\u8abf\u67fb\u3092\u3057\u3066\u30c7\u30fc\u30bf\u3092\u53d6\u3063\u305f\u306e\u306f\u826f\u3044\u304c\u3001\u7d50\u679c\u306f\u5927\u304d\u304f\u30de\u30a4\u30ca\u30b9\u3002\u3069\u3053\u307e\u3067\u6539\u5584\u3059\u308b\u3079\u304d\u304b\u3001\u3069\u3046\u3057\u305f\u3089\u6539\u5584\u3055\u308c\u308b\u306e\u304b\u3002\u4f55\u3082\u308f\u304b\u3089\u305a\u3001\u304a\u8535\u5165\u308a\u3002\u201d\u305d\u3093\u306a\u73fe\u5834\u306e\u58f0\u3092\u5b9f\u969b\u306b\u8033\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u6b21\u56de\u3001\u7b2c2\u8a71\u304b\u3089\u306f\u3001\u3053\u308c\u3089\u306e3\u3064\u306e\u8ab2\u984c\u306b\u3064\u3044\u30661\u30641\u3064\u7d30\u304b\u304f\u898b\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"mdl_am_p_s2 mdl_am_align_left\">\u203b1\uff1aNPS<sup>\u00ae<\/sup>\u306f\u3001\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001\u30b5\u30c8\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u30ba\u306e\u767b\u9332\u5546\u6a19\u3067\u3059\u3002<\/p>\n\n\n<div id=\"service\">\r\n    <a href=\"\/service\/online-research\/survey\/\" rel=\"noopener\" class=\"article_linkbn\">\r\n        <img decoding=\"async\" src=\"\/service\/wp-content\/uploads\/bn_online-research-survey.webp\" alt=\"\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\">\r\n    <\/a>\r\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"mdl_am_h2\">\u9023\u8f09NPS\u3092\u4f7f\u3044\u3053\u306a\u3059\u65b9\u6cd5<\/h2>\n\n\n\n<p class=\"mdl_am_p mdl_am_align_left\">\u3010\u7b2c1\u8a71\u3011\u73fe\u5834\u3067\u8d77\u304d\u3066\u3044\u308b\u8ab2\u984c<br><a href=\"\/column\/researcher-021\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u7b2c2\u8a71\u3011NPS\u00ae\u30de\u30a4\u30ca\u30b9\u5024\u3078\u306e\u5bfe\u5fdc<\/a><br><a href=\"\/column\/researcher-022\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u7b2c3\u8a71\u3011NPS\u00ae\u8abf\u67fb\u304b\u3089\u9867\u5ba2\u69cb\u9020\u3092\u7406\u89e3\u3059\u308b<\/a><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"mm-author-section\">\r\n  <h2 class=\"mm-author-section__title\">\u76e3\u4fee<\/h2>\r\n  <div class=\"mm-author-section__content\">\r\n    <div class=\"mm-author-section__logo\">\r\n      <img decoding=\"async\" src=\"https:\/\/www.macromill.com\/service\/wp-content\/uploads\/logo_mm_author.png\" alt=\"Macromill Logo\">\r\n    <\/div>\r\n    <div class=\"mm-author-section__details\">\r\n      <h3 class=\"mm-author-section__name\">Macromill News \u4e8b\u52d9\u5c40<\/h3>\r\n      <p class=\"mm-author-section__supervisor\">\u76e3\u4fee\uff1a\u682a\u5f0f\u4f1a\u793e\u30de\u30af\u30ed\u30df\u30eb \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e6\u30cb\u30c3\u30c8<\/p>\r\n      <p class=\"mm-author-section__description mm-author-only-pc\">\r\n        20\u4e07\u4eba\u4ee5\u4e0a\u304c\u767b\u9332\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c7\u30a3\u30a2\u300cMacromill News\u300d\u3092\u8d77\u70b9\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u77e5\u898b\u3084\u6d88\u8cbb\u8005\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u95a2\u308f\u308b\u60c5\u5831\u3092\u767a\u4fe1\u3002\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <p class=\"mm-author-section__description 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style=\"display:none;\">\r\n  <script><\/script>\r\n  <noscript>\r\n    <iframe id=\"iframe_cta_mlmg03\" style=\"width:100%; height:1px; display:block; margin: auto auto; border:none;\" class=\"\" src=\"https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2l4\"><\/iframe>\r\n  <\/noscript>\r\n<\/div>\r\n<script>\r\n(function () {\r\n  var form = 'https:\/\/info.macromill.com\/l\/864792\/2025-04-20\/qjl2l4';\r\n  var params = window.location.search;\r\n  var container = document.getElementById('pardot-form-cta_mlmg03');\r\n  if (!container) return;\r\n  var iframe = document.createElement('iframe');\r\n  iframe.id = 'iframe_cta_mlmg03';\r\n  iframe.src = form + params;\r\n  iframe.width = '100%';\r\n  iframe.setAttribute('type', 'text\/html');\r\n  iframe.setAttribute('frameborder', '0');\r\n  iframe.setAttribute('allowTransparency', 'true');\r\n  iframe.style.border = '0';\r\n  iframe.style.display = 'block';\r\n  iframe.style.margin = 'auto';\r\n  container.insertBefore(iframe, 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